Job ID : 1098803 Date Updated : January 13th, 2021

Bilingual IT Desktop Support Specialist. English/Japanese.

Hiring Company International Robotics Firm, English speaking team. Japanese end
Location Tokyo - 23 Wards, Koto-ku
Job Type Temp to Perm
Salary 5 million yen ~ 6.5 million yen

Job Description

We are seeking on behalf of our client which is a rapidly growing AI robotics firm a Desktop Support Specialist.

Due to the rapid expansion of their business, we are looking for someone who can handle daily maintenance and technical questions from inside the company in order to enable their employees to handle designated tasks smoothly.

Job Contents:
*Support Linux and Windows desktop environments across product engineering, sales engineering, and business operations teams.
*Select and deploy new applications as required to maintain smooth functionality.
*Secure desktop and laptop environments against threats with both in-campus and remote work in mind.
*Work closely with your colleagues in the Infrastructure team so that they can provide backup support for you and you can provide backup support for them when required.

【Attractive point】
*Work in an English speaking team with a large Japanese user base
*You will be working in a small team with broad responsibilities, you will have the ability to make decisions and implement new technologies.
*The reporting line is in Japan and currently there is no time zone crossing.
*Exposure to new technology and be part of an AI company in rapid growth.
*Work with world top class employees from 20 different countries

【Career Path】
Career path can be branched out depending on your goals, we’ll help you build a career in networking, system administration, virtualization, and storage. If you have a strong passion with development then the pathway can also cross teams (e.g. backend development) and move more into product development.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Business Level
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Required Skills


*Business English skills – Strong Conversation Japanese skills is a minimum for this position.
*2 years of operational experience in desktop provision and support.
*Experience with primarily Windows desktop user support and administration.
*Strong troubleshooting and technical reasoning ability, especially in the face of unusual problems.
*Good interpersonal skills, approachable, patient.
*Strong persistence and desire to find and eliminate root causes.
*A passion to learn new technologies and an interest in learning Linux.


*Experience with basic server administration (e.g. Active Directory, user groups permissions, office 365, google apps, etc.)
*Experience with Group Policy and troubleshooting
*Experience with desktop provisioning (e.g. Disk cloning, Windows Auto Pilot, or other deployment tools)
*Experience with application deployment (e.g. Silent installations, SCCM, etc.)
*Automation of manual tasks (e.g. Powershell experience)
*User of Ticket systems (JIRA, Service Now, Remedy etc.)
*Desktop Hardware support (e.g. HDD, motherboard replacements, etc.)

Job Location

  • Tokyo - 23 Wards, Koto-ku

Work conditions

Job Type Temp to Perm
Salary 5 million yen ~ 6.5 million yen

Hiring Company Information

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio About half Japanese
Recruiter Company Information

RGF Professional Recruitment Japan

Bilingual IT Desktop Support Specialist. English/Japanese. - 1098803

Company Description

RGF Professional Recruitment Japan provides bilingual professionals to multinational corporations. We are functional recruiters focusing on Finance & Accounting, Banking, Legal, HR & GA, Logistics, Telecoms, Sales & Marketing, and Technology.

RGF Professional Recruitment Japanは、外資系企業、グローバル企業へのプロフェッショナル人材に特化したグローバルリクルーティングサービスを提供しております。グローバルなキャリアを目指す皆様に、バイリンガルでそれぞれの職種専門分野に特化したコンサルタントが、懇切丁寧なカウンセリングの元、皆様に最適な案件をご提案させて頂きます。