Job ID : 1095300 Date Updated : January 18th, 2021

Customer Service Manager

Hiring Company Baker Hughes (GE Japan)
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 7.5 million yen ~ 10 million yen

Job Description

Would you like to take ownership of delivering an exceptional service to our customers?

Do you like collaborating across teams to deliver success for customers

Join our customer focused team

As a Digital Solutions business, we provide intelligent, connected hardware technologies to sense, monitor, control, and inspect assets across many industries. Customers are provided with the peace of mind needed to reliably and efficiently improve operations.

Partner with the best

As a Customer Service Manager for Digital Solutions business, you are to demonstrate accountability to functional business and company objectives. Integrating and developing processes that meet business needs across the organization, manage complex issues within functional areas, involved in long-term planning and contribute to the overall business strategy.

As a Customer Service Manager, you will be responsible for:

  • Participating in development and leading the execution of the Bently Nevada Services growth strategy, financials and operational excellence
  • Being responsible for building a long-term relationships with specific customers within the region and support all O&M operational processes
  • Collaborating with sales leaders to ensures appropriate sales coverage and opportunities to achieve services orders goal for the region
  • Providing the operational leadership needs to achieve profitable service growth
  • Being responsible for overall business management duties for assigned Field Service Engineers
  • Ensuring customer service excellence for assigned customers to accomplish effective support of region customer service objectives


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General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status No permission to work in Japan required

Required Skills

To be successful in this role you will:

  • Have Bachelor's Degree or equivalent
  • Have at least 5 years' experience in Field Services for either Oil & gas, Power or renewable Energy
  • Have least 3 years of experience in a management role in Industrial Equipment or Vibration technology
  • Be willing and able to travel within assigned region
  • Have good business acumen, commercial savvy with good interpersonal and leadership skills
  • Be a good communicator and be fluency in English & Japanese is required
  • Have ability to manage effectively in a dynamic and fast-paced environment

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 7.5 million yen ~ 10 million yen
Hiring Company Information

Baker Hughes Company

Customer Service Manager - 1095300

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

We are the leading energy technology company. We design, manufacture and service transformative technologies to help take energy forward.

For more than a century, our inventions have revolutionized energy. We harness the power of engineering, data, and science to redefine what's possible.

We are global
But we're local too. With operations in more than 120 countries we work in partnership with our customers, wherever they are, to deliver better outcomes. We are proud that our people and our businesses are part of the fabric of the communities in which they work.