Job ID : 1093434 Date Updated : May 12th, 2021

Experienced Client Services Associate

Hiring Company Alphasights
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary 3.5 million yen ~ 6 million yen

Job Description

The Role

As an Experienced Client Services Associate, you’ll act as the connection point between our clients and industry experts. Your role is to understand clients’ knowledge gaps and identify experts with the knowledge that can address them. You’ll need to think quickly yet critically, conduct high-level research on companies and industries, and identify the world’s best experts with the right experience and insights to address our clients’ questions. You’ll spend considerable time on phone and email reaching out to people and assessing whether they possess the knowledge our clients seek, and you’ll connect qualified experts to our clients. 

Working on several client requests at once, you’ll quickly develop effective project, client, communication, and time management skills. This is a fast-paced, commercial role with a clear focus on results and revenue generation, and Associates who succeed at AlphaSights often embark on successful careers in commercial and operational leadership.  

The Experienced Client Services Associate offers:

  • An accelerated track to a manager position in as early as 12 months, based on performance
  • A VP sponsor to coach and guide you on your application to manager
  • Placement into our experienced associate cohort, gaining added exposure in mentorship, project ideation, and networking/social events
  • A resource toolkit that outlines expectations in your measurement criteria, training opportunities, and professional development courses

Find out more about the AlphaSights career path here.

What We Look For

AlphaSights welcomes candidates with different backgrounds and experiences. Here are some qualities that many of our successful applicants possess:

  • Strong academic credentials gained from any undergraduate major 
  • Innate curiosity and excitement about the world of business, ideally evidenced through choice of undergraduate degree, past internships, etc.
  • High levels of extracurricular involvement and leadership
  • A client-first mindset, which means a relentless commitment to work on clients’ behalf and surpass their expectations
  • The drive and resilience to deliver excellent service amidst tight timelines and changing circumstances
  • Growth mindset: the ability to develop in your role over time and view setbacks as learning opportunities

What You Can Expect 

  • A fast-paced environment with measurable deliverables and a focus on results
  • The opportunity to gain transferable skills, including results-oriented research, sales, negotiation, commercial acumen, professional communication, and project and time management
  • A team-oriented, strongly supportive culture emphasizing transparency, continuous feedback, professional development, and celebrating wins
  • A professional development team that works to ensure that you’re supported and on a clear career trajectory both within our firm and beyond
  • Commuting allowance up to JPY20,000 monthly (with proof of expense)
  • Lunch and learns, paid leave policies, affinity groups, educational speaker events, and touchpoints with leaders 

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Fluent
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


  • Between 2 - 4 years of work experience
  • Bachelor's degree, with strong academic credentials and noteworthy extracurricular leadership
  • Fluent in Japanese. Business English sufficient.

Hiring timelines

  • We hire on a rolling basis until our program is full

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku

Work conditions

Job Type Permanent Full-time
Salary 3.5 million yen ~ 6 million yen
Hiring Company Information


Experienced Client Services Associate - 1093434

Company Details

Company Type Large Company (more than 300 employees)

Company Description


AlphaSights is at the forefront of a sophisticated, competitive industry. To remain a leader, all of our people need to deliver excellence every single day.
That’s why we’re committed to hiring and developing people who will thrive in our fast-paced, results-driven environment. 
Here, everyone contributes to building our business.

  • Client Services

As our revenue engine, the Client Service team connects our clients to experts. They’re “always on,” handling client requests and changing needs. 
At the entry level, you’ll take briefs, research sectors, identify and assess experts, and connect them to clients. Over time, you’ll manage a team, grow accounts, and run your own book of business.

  • Specialist Functions

We’re continuously improving our organization and the products and services we provide clients. 
Our specialist functions lead the charge on global teams including Client Protection, Finance, Communications and Marketing, Professional Development and HR, and Operations.

Our Culture

  • Living The Mission

We’re in this business to execute a big, future-proof mission: to help professionals succeed by connecting them to the knowledge they need to make the best decisions. 
Whether we connect a leading investor to specific expertise in a faraway market, help a corporation understand a new continent, or work with a social entrepreneur through Knowledge for Good, our social impact business unit, we believe access to knowledge drives human progress.

  • High Energy

AlphaSights has a distinctly “always-on,” dynamic feel to it. We thrive off each other’s energy. If you walk around one of our offices, you’ll feel the buzz. 
The lively atmosphere comes from our commercial focus, the pace of our work, and the type of people who flourish here.

  • Continuous Improvement

We strongly believe that a universal commitment to incremental improvements—rather than any top-down, silver bullet strategy—makes a company great. At AlphaSights, everyone shares this responsibility. 
From devising new ways to better serve clients to growing the firm and embracing difficult questions, continued progress demands that everyone bravely challenge the status quo.

  • Mutual Respect

We look for well defined character traits, but we embrace that people from many backgrounds, cultures, and nationalities possess them. We have former teachers, lawyers, servicemen and women, entrepreneurs, bankers, and consultants. 
Our people enjoy hanging out together and know each other well enough to navigate the highs and the lows as a team.

  • Celebrating Success

At AlphaSights we’re proud of our healthy streak of competitiveness and make a point of celebrating our successes. 
Whether it’s our annual office retreats, a last minute team outing, or a well-earned drink after work, celebrations here are never too far away.