Job ID : 1091792 Date Updated : November 27th, 2020
Ready to join the PXG-Japan team? 

Customer Service/ カスタマーサービス(WFH Arrangement)

Hiring Company 株式会社PXG JAPAN
Location Tokyo - 23 Wards, Minato-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

【Company Description】
PXG was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs – and we believe we have done just that!  

We pour every ounce of innovation into each club design, from drivers to putters and all clubs in-between, and to our coveted golf apparel collections that transcend the golf course. 
We are actively building our operations in Japan and looking for passionate individuals interested in gaining new skills, experiences and perspectives. 
What if you don’t have all of the qualifications reflected below? 
We are excited about providing learning opportunities for components of the role that may be new or unfamiliar.

Ready to join the PXG-Japan team? 
https://www.youtube.com/watch?v=hlKf886voSo

【Position and Responsibilities Description】
The position plays an integral role in our team’s hyper-focused approach on providing a unique and exceptional customer experience. 
In this role you will play a pivotal role in extending strong customer service to customers across the country which is one of the many elements that sets us apart from other golf companies. 
Your welcoming and engaging phone approach will resonate with our customers – future or existing.

Our customers are eager to know more about PXG --where they may be custom fit for their new PXG Driver, engage in details on our advanced technical capabilities to deliver faster ball speed and more distance off the tee, or perhaps assist in locating a seasonal item from our luxury apparel collection -- to name a few. 

We will want your assistance in forming long-lasting rapport with our prospective customers and in welcoming them into our coveted membership we fondly refer to as, ‘PXG Troops’. 
In addition, we’ll rely on you to communicate order status, promotional information, product details, and warranty information all made more meaningful by your recently acquired knowledge of PXG equipment and apparel. 

【Position Location】

  • Until COVID restrictions are lifted, Position will be Work from Home Arrangement
  • Upon re-opening, position will be located in our Tokyo Prefecture office
  • US to Japan Relocation Assistance

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

【Education, Experience and Language Skills】

  • College degree in Business or General Studies
  • Previous customer care experience desired
  • Previous work experience in golf industry desired
  • Bi-lingual English and Japanese

【Skills】

  • Engaging, welcoming and consultative phone approach, and passionate about doing your best work
  • Strong desire to be part of a collaborative team and actively contribute towards our positive and collaborative work environment
  • Strong organization, attention to detail and comfortable in changing direction and/or re-prioritization of duties as needed
  • Demonstrated confidentiality, honesty, and integrity in all situations
  • Working knowledge of MS Office and previous customer database experience, for example: input, reporting and maintenance

Job Location

  • Tokyo - 23 Wards, Minato-ku

Work conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Job Division Direct Sales / PXG Japan GK
Hiring Company Information

PXG JAPAN

Customer Service/ カスタマーサービス(WFH Arrangement) - 1091792

Company Details

Company Type International Company

Company Description

Parsons Xtreme Golf was founded in 2014 by billionaire and GoDaddy founder Bob Parsons who wanted to prove he could get more out of his golf equipment. With revolutionary patented technology, the world’s finest materials, and zero cost or time restraints, PXG products would be golf clubs without compromise.

SIMPLY PUT, PXG CLUBS ARE THE DUCK'S NUTS*
*A colloquial but most compelling way to describe the world’s sexiest, most forgiving golf clubs that launch higher, go farther, feel softer and have a sweet spot the size of Texas.