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Job ID : 1088479 Date Updated : March 4th, 2021
Making a Material Difference

Field Service Engineer - Osaka/Kansai, Japan

Hiring Company Veeco Japan Co., Ltd
Location Osaka Prefecture
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

WHO IS VEECO?

Making a Material Difference is at the core of our DNA.
For more than 30 years, we have developed differentiated technologies and built expertise and know-how that has enabled world-changing devices such as LED lighting, data storage, advanced computing and mobile devices to reach industrial scale.
We help customers overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes.
Our customers produce the newest, fastest, smallest, and most efficient electronic components used in devices to help deliver a better world.

We serve the semiconductor and emerging high-growth markets.
Our process equipment and technology are used to manufacture advanced semiconductors, LEDs, displays, photonics, VCSELs, power electronics, compound semiconductors, hard disk drives, MEMS and wireless chips.

Overview

The Field Service Engineer performs routine customer support activities involving the installation, modification, repair and preventive maintenance of complex equipment and systems to ensure proper working order.  
This role is responsible for instructing customers in the operation and maintenance of the system.  The successful candidate has the ability to work under general instruction following established policies and procedures to ensure company and customer quality standards are met.  
In addition, this person will work on problems of moderate scope and demonstrates judgment within defined procedures and practices to determine appropriate action. 

Responsibilities

  • Install, modify, upgrades, repair and perform preventive maintenance procedure on PSP (Precision Surface Process – Wet process equipment) products equipment and systems following SOP policies, procedures and work direction of manager, supervisor or site lead.
  • Train and support customer personnel in equipment operation.
  • Interface with customer to ensure customer satisfaction with equipment and service levels.
  • Prepare ARs for the issues at customer site, and other reports as required in a timely and efficient manner.
  • Appropriate communication with regional service team members, supervisor and manager to address the issue.
  • Proactive communication with factory side members in the United States, to resolve faced issues, through emails, telephone, web conference call or such.
  • Maintain and drive an issue list as site project with alignment to customer and Veeco.
  • Conform at all times to Veeco and customer’s safety, cleanliness, and working protocol policies to maintain a safe and clean work environment.
  • React to change productively and perform other duties as assigned.
  • Becoming familiar with Veeco Service Support Process and Alert/Escalation System
  • Familiarized Veeco service protocol, such as timesheet Service notification database.
  • Undertakes any other duties as may be assigned by Service Manager and/or Country Manager.
  • Attend seminars/conferences on pertinent topics to increase the Veeco knowledge base of standards or new ideas.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Qualifications

  • Bachelor's degree in electronics, robotics, computer science, mechanical engineering or related field and a minimum of five years' experience in field service support.
  • Experience in field service support or equipment maintenance of wet cleaning equipment in Semiconductor production would is a plus.
  • An equivalent combination of training and experience may be considered.

Knowledge, Skills & Abilities

  • Ability to communicate in English at a Business level
  • Demonstrated ability to communicate internally and externally, to resolve technical equipment issue
  • Ability of customer management and project management
  • Demonstrated ability to work under pressure while ensuring customer satisfaction
  • Ability to work in a team environment
  • Ability to produce and present reports; participate in the facilitation of customer meetings
  • Ability and willingness to travel frequently out of home base. If living base is Osaka/Kansai area, it would be a plus.
  • Computer literacy is a must

Job Location

  • Osaka Prefecture

Work conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Hiring Company Information

Veeco Instruments Inc

Field Service Engineer - Osaka/Kansai, Japan - 1088479

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

Veecoは、世界中でハイテク電子機器の製造および開発を可能にする、薄膜プロセス装置の設計、製造、および販売を行っています。

当社の使命:常に前進し続けるチャンスに満ちている世界で、重要な違いを生み出す

重要な違いを生み出すことは、VeecoのDNAの中核にあります。当社は30年以上にわたり、差別化された技術を開発し、専門知識とノウハウを蓄積し続けて、これらがLED照明、データストレージ、アドバンスト コンピューティング、モバイル機器などの世界を変える機器が工業規模に達するのを支援してきました。Veecoでは、お客様と密接に協力して、お客様が技術上およびコスト面での障壁を克服して、新素材を実際の生産量での高収量デバイス性能に転換できるようにご支援させていただけることを誇りに思っております。

今後10年間の技術開発では、エレクトロニクスを組み合わせて現状を打破するような人工知能システム(AI)、仮想/拡張現実(VR/AR)、および先進運転支援システム(ADAS)を実現する、発展し続ける応用分野があります。この新しい「体験時代」により、人類はかつてないほど世界と対話できるようになります。Veecoの技術は、これら新たに生まれつつある巨大な潮流において重要な違いを常に生み出しており、蒸着、エッチング、およびレーザー処理システムにおける当社独自のコア コンピテンシーが「体験時代」を実現する新しい分野で成長するためのすばらしい可能性を持っています。

Veeco designs, manufactures and markets thin film process equipment that enables high-tech electronic device production and development all over the world.

Our Mission: Making a Material Difference in a world of ever-advancing opportunities

Making a Material Difference is at the core of Veeco’s DNA. For over 30 years, we have developed differentiated technologies and built expertise and know-how that has helped world-changing devices such as LED lighting, data storage, advanced computing and mobile devices reach industrial scale. At Veeco, we pride ourselves on close collaboration with our customers to help them overcome technical and cost barriers that make it possible to convert novel materials into high-yielding device performance at production volumes.

As we enter the next decade of technology development, there is a magnitude of growing applications that combine electronics into game-changing artificial intelligence systems (AI), virtual and augmented reality (VR/AR) and advanced driver-assisted systems (ADAS). This new “Experience Age” will make it possible for humans to interact with the world as never before. Veeco’s technologies are already making a material difference in these emerging megatrends and we see amazing potential to grow in new areas where our unique core competencies in deposition, etch and laser processing systems will make the Experience Age possible.