Job ID : 1082039 Date Updated : November 30th, 2020


Hiring Company カミンズジャパン 株式会社
Location Tokyo - 23 Wards, Minato-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

弊社 DBU (Distribution Business Unit), Aftersales Service グループおいて、お客様からの受注を管理するSUPPLY CHAIN PLANNING関連職です。






  • 外資系企業でのサプライチェーンにおける受注システムプロセスの知識・経験(改善経験があれば尚可)
  • フレキシブルに様々な業務に自主的に取り組む、周りを巻き込む、前向きな方(言われたことだけをやるというより、(周りと相談しながら)「垣根を越えて」仕事に取り組む姿勢の方を希望)
  • SCMの知識・経験
  • リーダーやマネージャーとしてメンバーのマネージメント経験(部下3名予定)
  • 中級レベル以上のPCスキル(Word、Excel、PowerPoint、等)
  • 販売管理&顧客管理システムの知識・ご経験
  • 英語 ビジネス上級レベル
  • 日本語 ネイティブレベル


  • Responsible for leading a team of Customer Order Management Representatives/Specialists for assigned customer accounts/regions to maintain operational efficiency to meet customer needs
  • Plans, prioritizes, and schedules the team’s activities and resources to ensure continuity of service.
  • Reviews progress and evaluates results
  • Leads, directs, evaluates, and develops Customer Order Management staff to ensure that resources are used effectively and that work schedules and targets are achieved
  • Ensures customer order management teams continuously demonstrate customer support excellence (compassion, empathy, support) in all communications and interactions
  • Ensures that staff supports customers through proper utilization of departmental tools, systems, documentation, processes and/or procedures
  • Monitors the status of Customer Order Management activities to identify problem areas and adapts procedures to improve the overall performance of the team
  • Investigates, analyzes, and leads cross-functional problem-resolution and improvement initiatives with Cummins entities and external customers
  • Answers more complex, escalated internal and customer inquiries on product availability, prices, delivery times, and the status of orders so that inquiries are dealt with promptly and accurately
  • Liaises with functional or operational area managers to ensure that Customer Order Management activities are integrated with other parts of the business and appropriate for current and future departmental
  • Analyzes customer inquiries to identify recurring user problems, recommends solutions, and identifies where Order Management processes can be improved. Tracks improvements to closure, and communicate same to customers.
  • Develops problem solving guidelines, checklists, or other materials to assist customer order management staff to respond to inquiries that are recurring or routine
  • Owns local departmental metrics, reporting and analysis
  • Coordinates input from team to develop comprehensive, proactive communications to customers
  • Leads local continuous improvement projects and participates in global projects


Competencies need to be added for this position:

  1. Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
  2. Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.
  3. Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.



Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.

Ensures accountability - Holding self and others accountable to meet commitments.

Directs work - Providing direction, delegating, and removing obstacles to get work done.

Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

Develops talent - Developing people to meet both their career goals and the organization’s goals.

Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.


Education, Licenses, Certifications

College, university, or equivalent degree in Supply Chain, Business Administration, or related subject required.
This position may require licensing for compliance with export controls or sanctions regulations.



Intermediate level of relevant work experience required;
Customer order management; customer-facing; supply chain/logistics; international trade experience preferred.









〒105-0022 東京都港区海岸1-16-1 ニューピア竹芝サウスタワー15F 電話:03-6631-6400  
代表:        エリック・ウォータース      
設立:       1961年       
従業員数: 約100名                  
入社日:内定から1か月程度 応相談 
日本語 ネイティブレベル  
英語 ビジネスレベル以上   電話会議、メールなどすべてにおいて英語使用の機会があります。


年俸: ご経験・スキルに応じます。 

就業日時:平日、フレックスタイム制(コアタイム11:00-15:00) 1日の所定労働時間7.5H 
その他:通勤手当、社会保険完備、給与見直し(年1回)、退職金制度、慶弔金制度、福利厚生プログラムあり、従業員共済 会加入、保険加入(団体生命保険、傷害保険)など 

定年60歳(再雇用 実績有。但し条件あり)

※面接はすべて日本語と英語で行います。 Zoom又はSkypeを使いビデオ面接で最終まで行います。 

①書類選考(履歴書、職務経歴書、英文レジュメ  全てご提出ください) 
②1 次(2次面接の追加の可能性もあり)面接(上司など) 
④バックグランドチェック (リファレンスチェック2名も含む)


General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 25%)
Minimum Japanese Level Native
Minimum Education Level Associate Degree/Diploma
Visa Status Permission to work in Japan required

Required Skills



  • 日本語 ネイティブレベル お客様対応などは日本語でのやり取りがほとんどです。
  • 英語 ビジネスレベル以上 海外の工場やチームとのコミュニケーションで、業務すべてにおいて英語を使用する機会があります。




Job Location

  • Tokyo - 23 Wards, Minato-ku
  • Yurikamome Line, Takeshiba Station

Work conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Salary Bonuses Bonuses paid on top of indicated salary.
Work Hours 平日、フレックスタイム制(コアタイム11:00-15:00) 1日の所定労働時間7.5H 
Holidays 土日祝日、年末年始(12/30-1/3)、有給休暇(初年度最大12日)、病気休暇(年3日)、特別休暇 
Job Division DBU (Distribution Business Unit), Cummins Japan
Hiring Company Information


ORDER MANAGEMENT SUPERVISOR  :  アフターセールスマーケット部 - 1082039

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio Majority Japanese

Company Description

A Global Power Leader.


米インディアナ州コロンバスに本社を置くカミンズは、1919年の創業以来、成長を続けており、現在58,600人あまりの従業員とともに、より良い世の中のために取り組んでいます。 また、カミンズは、約190の国と地域で、約500の直営及び独立系代理店、約7,500のディーラーネットワークを通して、お客様に近いところで製品とサービスをお届けしています。


カミンズは、日本法人としてカミンズジャパン株式会社、Cummins Filtration Japanの2社を設立しました。メインオフィス、ディーラートレーニングセンター、倉庫及び全国11ヶ所の公認ディーラーを通して、全てのカミンズエンジン、発電機、部品の販売、サービス及び技術支援を行っています。