Job ID : 1075603 Date Updated : April 11th, 2021

Field Service Engineer

Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc. Desk side engineer for technical support for customers and their networked computers and peripherals.


Interface with multiple levels of end users, management, VIPs and local technical staff. Duties include (but not limited to):

  • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop support, printers, PDAs, BlackBerrys, and LAN cable drops.
  • Troubleshooting and resolving software issues; reimaging computers/hard drives
  •  Backing up and restoring settings and associated systems administration activities
  • Taking ownership of issues through to resolution on all appropriate requests.
  • Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.
  • Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed.
  • Trains and orients staff on use of hardware and software.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • You may be required to mentor/coach junior level technicians and assist in Level 1 support as needed.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
  • Performs other duties as assigned.

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


  •  At least 3 years, experience in the field or in a related area required
  • Strong Microsoft Office skills (Outlook, Word, and Excel)
  • Strong Microsoft operating System installation and troubleshooting skills
  • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
  • Broad experience of IT with basic/intermediate understanding of Networks, Servers and Telecoms, LAN/ WAN
  • Strong customer service skills
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Strong written and verbal communication skills in English and local language
  • Must be detail oriented and self-motivating
  • Background security check required. HCL will pay the fees to the partner where criminal checks are requested & required.
  • Experience including remote control of PCs and video conferencing knowledge
  • Handling of Tape Media and basic Back-ups loading and loading techniques


The Field Service Engineer will be able to converse and communicate effectively (written and verbal) in English language fluently and in local language.
Japanese Level : Minimum Business Level 

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Recruiter Company Information

CXC Global Japan K.K.

Field Service Engineer - 1075603

Company Description

CXC Global is a leading international provider of Direct Hire Recruitment Services for Bilingual Professionals as well as specialized Outsourced HR Solutions for contingent workers.

We enable candidates and companies to achieve a competitive advantage through managing permanent hire Career focused consulting as well as contingent and contractor workforce quality, efficiency, and risk processing services, while reducing costs.

We mainly focus on global companies, who are looking to improve internal capabilities and have a spotlight on direct sourcing.

Our core services are:

  • High Level IT / Technology Recruitment Services for Career Professionals
  • Managing Contingency / Contratror Corporate Programs
  • CXC Comply – Vetting & Compliance Platform Execution