Job ID : 1070391 Date Updated : November 26th, 2020
CSM for US Cloud Security company

Customer Success Manager / カスタマーサクセスマネージャー

Hiring Company US Cloud Security Company
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 12 million yen ~ 14 million yen

Job Description


This company is a distruptor and transforming the information security industry. Specialization in cloud platform security and operated over 150 global data centers.


The Customer Success Manager will play a key role in driving customer success, optimization, and upsell of new business opportunities for APAC Region by qualifying and nurturing installed base in support of our rapidly growing business. Major focus on Customer Engagement. 


Responsibilities include:

  • Develop and nurture customers to become Brand Ambassadors on behalf of Company
  • Interact with CISOs/Director/Manager Level stakeholders to drive VALUE realization from our platform
  • Deliver Service Review presentations onsite to align our services with customer business initiatives and priorities
  • Demonstrate a fundamental understanding of our technology and articulate advantages of our solution against competitors.
  • Consistently meet and exceed daily and weekly call goals for providing touch points for existing customers
  • Work closely with Account Sales teams to help with Upsell/Cross-sell opportunities in existing customers
  • Understand customer pain points and help drive escalations by coordinating between Product Management and Support groups.

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Desired Skills / Experience:

  • Good understanding of Security fundamentals such as Firewalls, Proxies, and Web Security Gateways.
  • Familiarity with Network Architectures and network routing concepts.
  • Highly motivated self-starter with competitive personality and strong attention to detail
  • Team player who possesses a desire and ability to work in a fast paced, goal oriented high growth sales environment
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills
  • 4 – 8 years of experience working in a customer-facing role, ideally Project Management or Customer Success with a Technical background but Customer Support would be considered

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 12 million yen ~ 14 million yen

Hiring Company Information

Company Type Small/Medium Company (300 employees or less) - International Company
Recruiter Company Information


Customer Success Manager / カスタマーサクセスマネージャー - 1070391

Company Description

WilliamSELECT is a dynamic and solution-focused recruitment consultancy. With a 40-year legacy and rich networks throughout Asia, we provide a proactive and personalised service that helps to shape industries by connecting the right people with the right workplaces.

We undertake both local and regional recruitment assignments. Our geographic scope covers Hong Kong, Macau, China, Singapore, Korea, Malaysia, Indonesia, Thailand, India, Taiwan, Vietnam and Cambodia.