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Hiring Company | Wipro |
Location | Kanagawa Prefecture, Yokohama-shi Nishi-ku |
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Working hours (shift examples):
8:00-17:00, 9:00-18:00, 10:00-19:00, 11:00-20:00 (Changes monthly basis)
Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.
Main responsibilities:
Adherence to policies and procedures, closure of open calls after resolution.
Major activities:
(*Considering this Covid’19 situation, we may request you to work from home, however based on the project request, the candidate should be ready for working at this designated work location as well as our Wipro offices. 新型コロナウィルス影響下において在宅勤務をお願いする場合がございますが、基本的にはプロジェクト事情により、記載の就業場所や弊社オフィスで働いて頂きます。)
Minimum Experience Level | Over 1 year |
Career Level | Mid Career |
Minimum English Level | Business Level |
Minimum Japanese Level | Fluent |
Minimum Education Level | Technical/Vocational College |
Visa Status | Permission to work in Japan required |
Language: Proficient in English & Japanese (Read + Write + Speak )
Certification:
Experience: Min 1year
Non-Native: Mandatory JPLT N1 ONLY and Minimum 2 years working for a voice Support for a Japanese customer
Equivalent test of spoken and written Japanese and technical IT specific knowledge in both Japanese and English
Job Type | Permanent Full-time |
Salary | Negotiable, based on experience |
Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998. Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions across various technologies, skill sets and domains.
We are providing support to 40+ Japanese companies in their vision to globalize. Wipro brings its global domain expertise combined with years of local in-country knowledge to deliver solutions across IT product engineering and BPO across multiple technologies and in the emerging areas of Social Media, Mobility, Analytics and Cloud.
We have also built a Japan focused delivery framework called SHINRAI, which helps deliver complex IT transformational programs and product engineering solutions, while adhering to stringent quality norms and time lines. We have a strong local team of 150+ members in the region.
Wipro’s Value Proposition for Japan - Helping customers globalize and adopt newer technologies to enhance competitiveness.
We help organizations in their globalization journey through our global expertise, collaboration and efficiency backed by a global delivery capability. Our in-depth knowledge of complex transformational projects and standardization of processes helps our customers enter new markets.