Job ID : 1056391 Date Updated : November 18th, 2020
Lead the Client Consulting Teams (Tokyo)

Regional Director, Client Solutions

Hiring Company FactSet Pacific Inc.
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience ~ 15 million yen

Job Description

Client services lies at the heart of FactSet’s long term success.  It is engrained in our reputation and is a key advantage and selling feature.  In order to scale our business model as we move towards sustained year on year  growth and continue to offer the best client service in the industry, we need to consider our organization structure and role definitions.  So that Client Services aligns with Sales we are seeking a Regional Consulting Director for Japan to lead the Client Consulting Teams in our Tokyo office.


  • 5+ year track record of delivering results in a client facing role at the individual and managerial level
  • Exceptional industry knowledge and detailed understanding of FactSet’s services
  • Detailed knowledge of internal management and reporting tools
  • Excellent track recod in Client Relationship Management
  • Demonstrated ability to act as an escalation point for large scale accounts


  • Manage client accounts, create strong business relationships with top clients in Japan
  • Use tracking tools to measure progress and benefits provided to the clients
  • Lead and direct a group of Consultants to achieve all company goals, especially Japan ASV retention target
  • Maintain deep understanding and communication with all clients in region
  • Meet with clients on a regular basis
  • Increase Consulting visits and client user engagement in Japan
  • Elevate Consulting group to manage Client Relationships
  • Set effective goals and conduct performance appraisals for all direct reports
  • Motivate, train, mentor and provide career guidance
  • Collaborate with the APAC CSD leader in New Hires recruiting, recruiting profiles definitions, interviews, on boarding and progress tracking
  • Set up effective organizational team structure
  • Be a visible leader and positive influence for the office – act as a senior leader and engage with local senior leaders in Analytics and Sales to create dynamic FactSet culture in the office.



General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Associate Degree/Diploma
Visa Status Permission to work in Japan required

Required Skills


  • Fluent in Japanese (Business) and English
  • Strong track record in past and current roles
  • Thorough understanding of FactSet’s clients and user workflows
  • Proven ability to work with other departments including Sales, Product Development, Engineering, and HR
  • Ability to inspire confidence and maintain composure in stressful situations
  • Enthusiasm, a strong sense of initiative, and competitive spirit
  • Strong leadership, organizational, and communication skills

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku

Work conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience ~ 15 million yen
Holidays 土日祝、夏季/冬季休暇、傷病休暇
Hiring Company Information

FactSet Pacific Inc.

Regional Director, Client Solutions - 1056391

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

FactSet is a leading provider of financial information and analytic applications for investment professionals around the globe.

FactSet offers instant access to data and analytics to thousands of analysts, portfolio managers, and investment bankers at the world’s premier financial institutions. The top 10 global investment banks and 95 of the world’s top 100 asset managers use our services. FactSet has been listed as one of Forbes’ “200 Best Small Companies” for 12 consecutive years

FactSet’s business is built on the creative use of technology and an unwavering dedication to client service. We remain on the cutting edge by continually developing and refining our proprietary software. Our sophisticated tools enable clients to control and customize data as never before and are often considered to be the gold standard in the financial industry. We offer individual consultant contacts, 24-hour personal support, and dedication to the individual needs of our users for client service that is unsurpassed in the industry.

Across the office or across the globe, FactSet connects investment professionals to the essential information, technology, and individuals they need for success.

FactSet offers instant access to accurate financial data and analytics to thousands of investment professionals around the world. Our company combines hundreds of databases from industry-leading suppliers and clients’ own proprietary data into a single, powerful information system, making FactSet a one-stop source for financial information.

We’re dedicated to staying on the cutting edge of technology by continually developing and refining our own software. Our sophisticated tools enable clients to control and customize data as never before and to present their findings in any format they imagine.

No matter how much we grow, we have not lost our original focus: that our clients are always our top priority. From individual consultant contacts to the most reliable software available, FactSet’s client service is unsurpassed in the industry.

FactSet At-a-Glance

* Founded: 1978
* Headquarters: Norwalk, Connecticut
* Locations: 24, in 10 countries
* Employees: over 6,300
* Annual sales: $641.1 million
* Stock symbol: FDS, listed on the New York Stock Exchange

FactSet Research Systems Inc. は、機関投資家や運用専門家を対象に、オンライン上で統合された金融、経済情報をお届けする、データベース・インテグレータのリーディング カンパニーです。1978年に設立し、現在世界23箇所の拠点で営業しています。

FactSet は、売上ベースで年々成長を続けています。 さらに、無借金経営を維持し、現在世界的に低迷している経済状況においても、継続的な強さと競争力を保ち、業績を伸ばし続けています。 この強固な財務基盤と継続的な成長は、社員一人一人のキャリアについてチャンスと柔軟性を与えることはもちろん、企業全体としての将来性を確固たるものにしています。


弊社の総合データライブラリには、世界中の数万におよぶ企業や証券に関する財務基礎データなどの幅広い金融、マーケット、経済情報が入っています。FactSet のテクノロジーを使って、様々な異なるソースに同時にアクセスすることができます。特定のデータの検索や、スプレッドシートや他のアプリケーションへ 直接ダウンロードすることも可能です。


FactSetは、約6億米ドルの年次収益をあげています。米国コネチカット州に本社を置き、北アメリカ、ヨーロッパ、太平洋沿岸地域の世界各地に6,300人以上のスタッフを擁しています。1996年以来、ニューヨーク証券取引所に上場しています (証券コードFDS)。