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Job ID : 1030673 Date Updated : July 26th, 2021
Field Service Manager


Location Tokyo - 23 Wards, Bunkyo-ku
Job Type Permanent Full-time
Salary 6 million yen ~ 11 million yen

Job Description







We will manage the field service engineer department and the customer experience department.

■ Organization management work of field service engineers
・ Schedule management of field service engineers to meet customer needs
・ Proper goal setting, training and education for each field service engineer
・ Keep the motivation and performance of field service engineers high and enhance their contribution to the company.
・ Establish and implement an effective organizational system to support domestic and foreign customers, cooperating companies and suppliers.

■ Customer call center management
· Build, implement, and manage onsite telephone responses to customers
・ Outsourced call center management

■ Database management
・ Document management for accurate and effective equipment repair and maintenance
Accurately maintain the customer master database in CRM
・ Determine department and individual numerical indicators (KPI)

■ Improve customer satisfaction and manage complaints
・ Visit customers together with sales to improve customer satisfaction
・ Promptly report complaints from customers to the superiors and resolve them in cooperation with technical support and other related personnel.
Providing services that satisfy customers

[Other work]
・ Service contract management / service contract renewal and contribution to sales increase
・ Sales and cost management
・ Create department budget, monitor expense records, and manage compliance issues
・ Create and execute programs and processes to improve or simplify the internal workflow
・ Development and execution of continuous quality improvement process with global engineers and technical support
・ Participate in IT facilitation solution selection work

General Requirements

Minimum Experience Level Over 10 years
Career Level Mid Career
Minimum English Level None
Minimum Japanese Level Business Level
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Required Skills



■ Experience in working content (12 to 15 years)
■ Medical industry experience
■ Management experience of 2 years or more
■ Business level English
■ Basic PC skills (Word / Excel)
■ Those with advanced knowledge of mechatronics equipment

[Required background]
■ Leadership
■ Strong interpersonal skills
■ Creativity

Job Location

  • Tokyo - 23 Wards, Bunkyo-ku

Work Conditions

Job Type Permanent Full-time
Salary 6 million yen ~ 11 million yen
Recruiter Company Information

Upper Field

フィールドサービス部門マネージャー Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description

~ 外国人就労支援の窓口 ~


労働者派遣事業許可証 派13-310272 / 有料職業紹介事業許可証 13-ユ-309440