Job ID : 1028176 Date Updated : May 31st, 2020
Deadline July 31st, 2020

Technical Account Manager

Hiring Company Zscaler
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 10 million yen ~ 20 million yen

Job Description

Position: Technical Account Manager - APAC (ASEAN Region)

Location: Japan

Are you looking for an opportunity to have a significant impact at a great company while building your career? Zscaler is seeking high-energy, experienced Technical Account Managers to manage the post-sales technical relationships for our largest customers, turning them into life-long fans and ensuring the continued success of our most critical client relationships.

The Technical Account Manager will manage all aspects of the post-sales technical relationship, providing technical leadership, helping our clients adopt our best practices and deploy a wide range of security solutions Zscaler offers. TAMs hold regular weekly client meetings to prioritize client issues and track key projects.

The ideal candidate will possess excellent technical, communication and consultancy skills. A strong track record of success is a must.


What we expect you to do:

Within 30 Days

  • You will be expected to familiarise yourself with Zscaler’s services, messaging and understand how we do things.  
  • You will attend your potential client’s weekly meetings.
  • You will clearly understand and be able to provide our standard client deliverables

Within 60 Days

  • You will be expected to have mastered Zscaler’s messaging and competently present our proposition to your team and partners  
  • There will be a graduation panel to determine if you are ready to represent Zscaler to our clients
  • You will establish key relationships with your top renewal accounts
  • You will be expected to have passed all relevant Zscaler certification

Within 90 Days

  • Manage, escalate, and drive satisfactory resolution of customers' technical support, service and infrastructure issues based on Zscaler products and technologies. You will be working effectively with all departments in Zscaler to achieve the aim of ensuring maximum customer satisfaction.
  • Manage implementation and consulting projects, where you would be expected to plan, schedule and implement Zscaler web solutions for customers or service providers
  • Expected to take support escalations from the region and help the Support team from time to time.
  • Proactively update customers about cloud updates, upgrade and ensure necessary action to maintain availability and customer satisfaction.

What we expect from you:

  • Our strong preference is a proven consultancy background in Internet and Security technologies such as SWG, Sandboxing, FireWall, DLP, and VPNs or Network transformation technologies such as MPLS, SD-WAN or WAN Optimization. The ability to read packet captures.
  • Experience in a consultancy role involving networking or information security.
  • Strong customer management skills during and post incident response and the ability to influence our clients choices.
  • Ability to interpret security reports to provide actionable improvements for our clients.
  • Vendor certification CISSP, CCIE, CCNP, JNCIE, MCSE a distinct advantage.
  • You will have a detailed working knowledge of web based security and network infrastructure, Security Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls.
  • You must be a proven high performer with a solid track record.
  • Fluency Japanese/Korean and English are essential.

Why Zscaler?

  • Zscaler is the world’s leading software-as-a-service security platform
  • We deliver best of breed security services with unprecedented scale
  • 100 Million threats detected a day across 185+ countries
  • Glassdoor rating of 4.7/5.0 + 98% CEO Approval = Exceptional place to work!

General Requirements

Minimum Experience Level Over 3 years
Career Level Entry Level
Minimum English Level Daily Conversation
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 10 million yen ~ 20 million yen
Hiring Company Information


Technical Account Manager - 1028176

Company Description

We're on a mission to make the internet your new secure corporate network.

Back in the day when your users were all on the network and your applications resided in your physical data center, it made sense to establish a secure perimeter around your network. But those days are over, the perimeter is gone, and network security is all but irrelevant.

Instead, you need to put your defenses and controls where the connections occur-- the internet — so that every connection is fast and secure, no matter how or where users connect or where their applications reside.

By moving applications and infrastructure to the cloud and untethering employees from their desks, you can realize tremendous advantages in productivity, agility, and cost containment.With our 100% cloud built secure platform, Zscaler can help you make the move to the cloud, securely .