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Job ID : 1025279 Date Updated : August 6th, 2020

IT/Desktop/PC - Support

Hiring Company Nityo infotech
Location Tokyo - Other Areas
Job Type Contract
Salary 3 million yen ~ 6 million yen

Job Description

(*L-1 AND L-2 APPLICATION SUPPORT*)to be performed by following tasks: (Task dos not cover L3 and any infra/prj related duties)

-Basic IT Troubleshooting or resolving IT issues


-Daily User Support : Handle daily queries for application in-scope, Performing query analysis, troubleshooting and getting back to the business or IT counterpart in a timely manner

 

-Application Monitoring and Alert Resolution: Handling of alerts generated for our applications, performing investigation of alert based on the instructions mentioned in the support cards; timely escalation of alerts to L3 and infra teams when assistance is required

 

-Incident management : Handling and escalating of incidents as they occur and work closely with L3 team during the process to restore defined service levels

 

-Release Deployment: After receiving training on the application changes, ensuring proper documentations are in place and confirming the required approvals; Deploying changes as instructed in the run-book. Work closely with L3 team
SOD checks , Sending out status notifications

 

-Documentation: Contribute to the team’s knowledge base and regularly document system information such as support cards, how to’s, FAQs, etc. on the team’s Confluence page.
Account Provisioning for applications : Enabling access for end/ business users

 

-Reporting on Agreed KPI Metric: Liaison with other 3rd Party Product/ Infra Vendors for resolution

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Fluent
Minimum Japanese Level Basic
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

 - Person who has more than 2 years of experience in IT application support or development, financial application experience such as Securities or banking is preferable.


 - Basic Unix or SQL command mode is preferrable 

Job Location

  • Tokyo - Other Areas

Work conditions

Job Type Contract
Salary 3 million yen ~ 6 million yen
Outsourcing Company Information

Nityo Infotech Services Limited

IT/Desktop/PC - Support - 1025279

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

Transforming Business Intelligence

About Nityo Infotech
Nityo Infotech Corporation is the fastest growing IT services company.its incorporated in 2006.Key Figures 23 Countries, 27 locations 10800+ employees.We have our headquarters in the United States of America.Our operations span over 20 countries with 27 physical offices across the Globe including US, Europe and Asia Pacific.New Jersey HQ, S-Corporation.

Nityo has grown to become a global service provider of Infrastructure Management services, Intellectual Property (IP) Leveraged Solutions, and IT Services.Our services span from Application Management Outsourcing, Packaged Application Services, Verification and Testing, Remote Infrastructure Management, Product Development and Support , to higher value-added offerings including Managed Platform and Product Engineering Services.