Job ID : 1023941 Date Updated : July 6th, 2020

Analyst - Onsite Technical Support

Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 4.5 million yen ~ 6.5 million yen

Job Description

■Technical Support

・Assists with installation, training, maintenance, troubleshooting and repair of all OpCo desktop hardware and software technology.

・Assists in the setup and operation of audio-visual hardware as required by end user.

・Responds to incidents within SLA / in a timely manner with appropriate level of urgency, and follows up with customers on all issues.

・Escalates incidents and questions to appropriate support group.

・Assists with support of events such as infrastructure changes, software releases, BCP etc.

・May assist in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.

・May assist in installation, maintenance, troubleshooting and repair of office telephony systems.

■Administrative tasks

・Uses corporate incident management system to record and track all support work.

・Registers all new hardware and software assets in the asset management tool, ensuring records are maintained throughout each asset’s lifecycle.

・Liaises with business unit contacts regarding staff leavers to ensure recovery of all IT assets.

・Performs time tracking tasks as required.

・May assist with the procurement of hardware and software.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


・Associates degree in a technology related discipline;

OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline.


・One year related work experience.

【Knowledge and Skills】

・Knowledge of standard computer hardware.

・Knowledge of standard desktop operating systems and software.

・Excellent organizational and prioritization skills.

・Superior customer service skills.

・Ability to communicate effectively, both verbally and written, with all levels of IT staff and business users, displaying good judgment and flexibility in response.

・Proficient in data analysis and reporting.

・Ability to challenge and think creatively in the pursuit of service improvement.

・Ability to work independently and with minimal supervision.

・Ability to work under pressure.

・Ability to work within a team environment.

・Ability to lift and move desktop and other related hardware.

・Fluent in English and Japanese

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 4.5 million yen ~ 6.5 million yen

Hiring Company Information

Company Type Large Company (more than 300 employees) - International Company
Non-Japanese Ratio About half Japanese
Recruiter Company Information

Pasona Tech, Inc.

Analyst - Onsite Technical Support - 1023941

Company Description