SMG is the industry’s only software with a service (SwaS) provider—combining an end-to-end XM platform with hands-on professional services to help brands improve customer, patient, employee, and brand experiences.
Platform Technology + Professional Services
Customer wants and needs change fast. Your competitors are innovating, too. If you’re not listening to customers and making changes based on their feedback, there’s no way you can keep up. As a leading experience management (XM) firm, SMG helps you get smarter about your customers and employees to drive changes that boost loyalty and improve business performance. We combine technology and services to collect, analyze, and share feedback and behavioral data—so it’s easier for you to deliver and activate customer insights across your enterprise.