Responsibilities:
1.Ensure appropriate daily procedures and controls and transparency of risk reporting to manage and mitigate risk and support regular audit activities i.e. reconciliation, pricing checks, fail management, event processing and restrictions.
2.Effectively manage production resources, ensure sufficient trained resources are available, follow best practice management including individual development, team building, training, contingency planning, holiday cover, recruitment and succession planning.
3.Motivate and influence individuals to perform at the highest expected level, conduct regular team and individual meetings to provide coaching and development/guidance, recognition and reward for good performance, etc.
4. Establish annual objectives for staff (KTO). Continually monitor and adjust progress towards goal achievement.
5.Sponsor and participate in industry, global, local strategic initiatives, specifically ensuring the optimum automation and connectivity between the firm and its partners.
6.Effectively manage technical initiatives, including management of production queue, identification of production defects/enhancements, development of adequate requirements and testing documentation, and ensuring controlled production release.
7.Develop specific understanding of global process and nuances, with a focus on maximizing efficiency and resource utilization. Support the establishment of a global Operations team.
8.As part of the local/global management team, contribute and build effective working relationships with all internal and external parties, through regular communication and information sharing. Participate in and support the Global ‘pass the book’ initiative.
9.Assist in the management of the operating cost budget for the team, including transactional costs. Ensure revenue and operating costs associated with lending are reconciled, collected and paid in line with procedures.