Information on Jobs in Japan for bilingual Japanese and English speakers, plus an invaluable resource for foreigners Living and Working in Japan. http://www.careercross.com/en/911500.xml Mon, 07 Jul 2008 00:28:53 +0900 CareerCross 日系大手金融機関 Bilingual Helpdesk / バイリンガル・ヘルプデスク Japanese major financial firm is looking for a bilingual helpdesk. 金融機関でのHelpdeskのお仕事です。 **ポテンシャル採用** - デスクトップへのエスカレーション - 電話、メール対応 - トラブルシューティング - その他ヘルプデスクの業務 - Escalation to desktop - Corresponding email & phone calls - Troubleshooting - Other helpdesk tasks http://www.careercross.com/en/00100591.html Sun, 06 Jul 2008 20:48:00 +0900 （業務内容） Responsibilities - Supervise and manage consultants to perform day-to-day trade flow monitoring (orders, executions, prices etc) - Taking care of daily inquiries/problems, logging and analyzing inquiries - Daily interaction and contact with on-line brokers - Maintaining relationship with developers, system monitoring team and marketers - Statistic reporting and problem escalation - Design Excel based tools for group use - Ad-hoc work (system testing, co-development, trouble shooting etc.) http://www.careercross.com/en/00100581.html Sun, 06 Jul 2008 12:39:00 +0900 仕事内容　4444444444444444444444444444444444444444444 コールセンターでの電話・e-mailによる応対、運営サポート ・当社に登録しているディストリビューター・買うだけクラブメンバーからの問合せ・相談・苦情等の解決 FAQ等に基づく定型的な応対業務ではありません。弊社カスタマーケアセンターに電話、メール、FAXで寄せられるお問合せ・お申し出等のうち、専門的な知識に基づく回答や状況に応じた判断が必要な案件に対処します。 また、1次対応をするスタッフに対してのサポート、育成及び会社製品・サービスの改善、業務効果化提案なども業務も行っていただきます。 会社概要　4444444444444444444444444444444444444444444 ホームケアなどの家庭用品の輸入および販売。 ※一部の製品は日本で開発・委託製造。 外資系。 http://www.careercross.com/en/0074792.html Sat, 05 Jul 2008 11:04:00 +0900 ● 社内から電話にて既存顧客へソフトウェア製品販売。 ● 新規法人顧客の獲得のためのアポ取り。 ◎ お給与は基本給450万～600万円、プラス、凡その目安として基本給に対してセールスコミッションが1/3程度付きますので600万～800万円程度を期待できます。 http://www.careercross.com/en/00100566.html Fri, 04 Jul 2008 20:45:00 +0900 With a reporting line overseas, the manager is needed to take full responsibility for all aspects of the technology solutions as they are implemented. Primary responsibilities include: - Ensure premium support and technology infrastructure stability is delivered to users, our internal “customers” - Manage helpdesk and desktop support staff (2 - 3 individuals) while ensuring sufficient support coverage is always in place - Manage support relationships with vendors, local business management and local group companies - Implement technology projects and technical support according to policies and procedures established by the parent technology group - Establish appropriate operational metrics that convey the quality and quantity of technology work taking place in the office - Provide “hands on” support as needed and where appropriate http://www.careercross.com/en/0096603.html Fri, 04 Jul 2008 18:01:00 +0900 IT部でのサポート業務全般をお願いします ・社員の方からの問合せ対応(電話、メール） 　－MS-Office、ネットワークが繋がらないなど ・対応履歴の入力(英文）→専用システム(ジョブチケット）への入力 ・ハード、ソフトの障害受付、対応、切り分けをして頂き、解消できないものについては2次対応部署にエスカレーションして頂きます。 ・OS、プリンター等のドライバーのインストール ・基本的には電話対応ですが、一部オンサイトも発生いたします http://www.careercross.com/en/00100492.html Fri, 04 Jul 2008 15:28:00 +0900 　【 職務内容 】 　FXOnline Japanのサービスや取引、操作方法などについての顧客からの問い合わせ（電話／メール）に対応するポジションです 　＜詳細＞ 　◆ 電話応対(①外国為替証拠金取引②取引システム③口座開設/入出金など) 　◆ マニュアル作成 　◆ 通話ログ解析 　◆ メール回答 　【 勤務スケジュール 】 　◆ 出社時間　①８：００～　②９:００～　③１１:００～ 　　※ 勤務時間８時間（+休憩１時間) 　◆ 出勤日は月～金、会社の休日は土日と１月1日のみで、祝日出勤あり。(代休もしくは手当支給) http://www.careercross.com/en/00100382.html Thu, 03 Jul 2008 14:55:00 +0900 Reporting to Senior Solution Architect and Japan president Key Accountabilities ・Provide Technology project and design support to sales team working to provide best in class solutions to Key Accounts ・Provide input to the development and maintenance of the companys’ Solution and standards. ・Work with Technology teams including networks and applications solution providers. ・Influence the designs for GSM, 3G, WLAN, IP in order to help sales teams meet and exceed company targets. ・Present end to end recommended Architectures to customers in sales presentations. ・Provide documentation on project progress and technical information to internal teams in development and professional services in order to manage hand over of customer projects. ・Demonstrate leadership in the end to end design of winning solutions architecture from start of sales process through to project delivery. Roles and Responsibilities ・Frequent interaction with a range of internal and external customers, Confident with peers and senior managers. ・Good knowledge of NTT DoCoMo , KDDI, SoftBank Mobile , other Japanese network, GSM and 3G networks and related technologies. ・Minimum of 5+ years ideally with a Mobile Operator or Fixed Carrier ・Input to and delivery of project documentation. ・Learn and maintain a deep technical understanding of product / service, its competition & differentiators for each specific market, and its future planned roadmap (couple with Product Marketing in S/Bus) Key Personal Attributes ・Working with others ? builds and maintain positive working relations, can work as virtual team member or leader. ・Communicating for Impact - Demonstrated communication skills, written and verbal communication at all levels. ・Putting Customers First ・Able to demonstrate a track record of effective service delivery to customers, on time and exceeding expectations, remaining calm and delivery focused under pressure Delivering Results ・Proven ability to plan and organize own time and resources to meet business objectives. ・Managing a Changing Environment ・Demonstrable experience of innovating new approaches to customers in order to better meet their business objectives. ・Prepared to travel across Japan and overseas in order to work with Customers. http://www.careercross.com/en/0089789.html Thu, 03 Jul 2008 13:53:00 +0900 Responsibilities: - Analyzing the business requirements of a client - Performing interviews with clients to receive necessary requirements and information - Applying logical communicative skill to consult clients on effective business strategy solutions - Maintaining client relations - Managing 2-3 Associate Staff クライアントの経営の問題点を探り、戦略を展開し、成果の実現を目指してクライアントと密接に関わり、プロジェクトを進めます。 http://www.careercross.com/en/0095749.html Thu, 03 Jul 2008 13:40:00 +0900 Report Line: Division Sales and Business Development Director Subordinates: 0 <Responsibilities> -Responsible for the preparation of the sales budget for the customer (Division and Branch level) in his charge in all geographical zones. In cooperation with the regional BCM/key accounts he/she ensures also the coherence of the global budget for the Branch in respect of the customer worldwide. -Responsible for the preparation of the sales business plan for the customer worldwide (Mid Term 5 Year Plan). -Prepares the documents required for customer visits by the Group’s Directors under the responsibility of the Branch Sales Director. -In close cooperation with the Division General Manager and Branch Sales & Business Development Director, determines the sales price objectives, exploiting his sound knowledge of the market and competitors’ positions. -In close cooperation with the Branch Product Marketing Director, defines the strategic projects to be obtained in order to ensure an increase in Branch sales and market share and profit. -Takes all the possible steps to ensure that the Branch submits technically and economically competitive quotes for global projects, within the time limits. -Responsible for the coordination of sales negotiations with the customer, especially for worldwide platforms and for the strict application of the Valeo Group’s Sales Conditions agreements with the customer. ・ -Organizes and leads the Branch sales network of Regional BCM/Key accounts involved with the customer. -Ensure that the Group Customer Director is informed of the activities of his Branch with the customer. -Advises the Branch management on the strategy of the customer. http://www.careercross.com/en/0098084.html Thu, 03 Jul 2008 13:39:00 +0900