Customer Service & Contact Centre

There are 116 jobs available in Customer Service & Contact Centre.

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Hays Specialist Recruitment Japan KK

【インターナショナル消費財テクノロジーファーム】 経験豊富なコールセンタースーパーバイザー

Recruiter Mid Career Daily Conversation (English)
Point 柔軟性と顧客サービス能力を発揮しませんか
Summary 本案件クライアントは、革新的な技術を誇る
外資系消費テクノロジープロバイダーです。

この度の事業拡大に伴い、コールセンタースーパーバイザーの
増員が確定されました。
Recruiter Hays Specialist Recruitment Japan KK
Hiring Company Name 外資系消費テクノロジープロバイダー
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 5 million yen ~ 7.5 million yen
Globalway, Inc.

Solution Architect

Recruiter Mid Career Small/Medium Company Majority Japanese
Point オンライン広告管理プラットフォーム(SaaS) のカスタマーサポート
Summary The Customer Engagement Manager (CEM) is to provide consultative solutions to address customer business needs and questions by demonstrating how the Marin Enterprise platform and business insights can help customers take action on Digital Marketing performance. The CEM is responsible for establishin
Recruiter Globalway, Inc.
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 6 million yen ~ 7.5 million yen
Intelligence Global Search

プロダクトマネジャー/Project Manager

Recruiter Mid Career Business Level (English)
Point International Project Manager - E-comms
Summary Planning of the Whole Project
Management of the Project( Requirement / Design / Coding / Test / System Operation)
Management of 3rd party Vendor
Recruiter Intelligence Global Search
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 8 million yen ~ 10 million yen
Recruit Agent

カスタマーケアマネージャー(管理職)

Recruiter Mid Career Business Level (English)
Summary センターのコスト/人員の最適化等マネージャーとして全般業務を担っていただきます。

・部下(Resource・Plannning/Operation・planning/On-line・Customer・support/Admin各チーム)の業務品質、効率向上、評価も含めたマネジメント
・KPIの設定
・プロジェクト企画、タスク管理、事業企画、プロセス改善
・データ分析から戦略的なトーク指導のためのプログラム作成、シフト作成
・トレーニング内容の改善、品質改善の指導
・カスタマーサービスオンラインチームの指導
・労務管理、予算/コスト管理
・SCMや社内ステークホルダーとの調整
Recruiter Recruit Agent
Hiring Company Name 20131209-070-01-029
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 8 million yen ~ 11 million yen
Recruit Agent

カスタマーケアアソシエイトマネージャー

Recruiter Mid Career Business Level (English)
Summary 当社顧客、および購入前顧客に優れたカスタマーサービスを提供するため、電話や他ツールによる相談に顧客/当社相互の利益を考慮し、下記業務をお任せします。

・コンタクトセンターにおける対応者からの問い合わせに対して、状況を確認し適切なアドバイスを指示
・エスカレーションされた問い合わせに対して、メンバーと協議/検討し、迅速に適切な対応を指示
・データ分析やチームトレーニング
・HQへのエスカレーション・等
Recruiter Recruit Agent
Hiring Company Name 20131209-070-01-031
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 5.5 million yen ~ 6.5 million yen
Recruit Agent

お客様相談室/マネージャー

Recruiter Mid Career Large Company Business Level (English)
Summary
Recruiter Recruit Agent
Hiring Company Name 20131123-001-01-089
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 7 million yen ~ 9 million yen
Recruit Agent

不動産コールセンター業務(外資系企業従業員向け)

Recruiter Mid Career Business Level (English)
Summary ・外国人の顧客に対する入退去に関する説明

・日本独自の不動産賃貸の慣習の説明
・契約や詳細に関する説明など
Recruiter Recruit Agent
Hiring Company Name 20140615-009-01-009
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 5 million yen ~ 7 million yen
Vision Consulting Services K.K.

Market Development Representative

Recruiter Mid Career (Almost) All Japanese
Point Excellent Opportunity for Career Growth
Summary 日本・アジアの成長をサポートするマーケティングのプロフェッショナルを募集中です。グローバル経験をつみたい方、英語を仕事で使いたい方、イーコマース業界で働きたい方にはお勧めの求人です。

Our client is global provider of Commerce-as-a-Service-solutions providing global ecommerce, payments & marketing services to software companies, consumer technology manufacturers & online retailers.
Recruiter Vision Consulting Services K.K.
Location Tokyo - 23 Wards Date Refreshed October 31st, 2014
Job Type Full-time Salary 6 million yen ~ 8 million yen
Expedia Holdings K.K.

Lodging Content Associate - Tokyo

Direct hire Mid Career Business Level (English)
Point Join the 「Expedia」 global team TODAY!
Summary In this role, the successful candidate will support the quality and accuracy of content for hotel partners on Expedia, Hotels.com, and Venere brand websites.


Successful Candidates will possess solid customer-service skills and be able to interact clearly and professionally with partners.
Hiring Company Name Expedia Holdings K.K.
Location Tokyo - 23 Wards Date Refreshed October 30th, 2014
Job Type Full-time Salary Negotiable, based on experience
Expedia Holdings K.K.

Customers Operations Manager

Direct hire Mid Career Business Level (English)
Point Call Center Role at Expedia
Summary We are currently seeking Customer Operations Manager who will be responsible for providing first class operational services to EAN partners through the Expedia call centres.

We need someone with 5 years solid call center experience.

Travel Industry or B2B business experience is a huge plus!
Hiring Company Name Expedia Holdings K.K.
Location Tokyo - 23 Wards Date Refreshed October 30th, 2014
Job Type Full-time Salary Negotiable, based on experience