Work in Japan : Account Operations

Minimum Experience Level

Over 1 year 

Minimum English Level

Business Level 

Minimum Japanese Level

Business Level 

Minimum Education Level

Technical/Vocational College 

Visa Status

Japanese national or permission to work in Japan required  

ADMINISTRATION
 Process user requests for account maintenance based on request from business
 Provide necessary notification in response to user account request.
 Follow client Security Standards as well as local procedures for performing the request.
 Ensure completion of each request within SLA.
 Justify the activities done by operators

EXCECUTION
 Provide accurate system operation to meet user request
 Run scripts provided/instructed by SA.

ANALYZE SOLUTION
 Review current process and rectify it to work more efficiently or meet clients’ requirement.
 Understand support area’s environment
 Understand the existing process and be able to analyze from audit point of view

ESCALATION.
 Liaises internally to enable client queries to be answered or complete the request.
 Hand over the task after the initial operation has been done.
 Ensure completion of each client request and request ticket.
 Report to manager for critical issues.

DOCUMENT
 Maintain documentation for both technical and user community
 Participate in building a knowledge base for internal

The requirements and responsibilities for all aspects of the Account Operations Role include (but are not limited to) the following:

 Perform log in ID Maintenance work for various type of platforms and IDs based on request raised from client internal users
 Validate if appropriate approvals are provided before processing request.
 Provide user account administrative work to all client internal users.
 Communicate with internal users to notify request completion or update them.
 Conduct entitlement review semi-annually.
 Maintain various inventories for information owner and functional ID owner.
 Ensure to follow client Security Standards as well as local procedures for performing the request.

LINC Media was founded in 1996 by current CEO and President Terrie Lloyd to support foreign firms trying to enter Japan. In the ensuing years, the company grew into a full-fledged media firm with an English-language business magazine, recruiting service and bilingual technical support service.

The sysytem integration division of LINC Media, BiOS provides multilingual technical consulting, integration, and support services all along the IT Spectrum. The business consultation division of LINC Media offers service such as market research, PR, office setup, recruiting, etc., as well as providing information and responding to enquiries from clients regarding the Japanese market.