Work in Japan : Production Support Engineer／プロダクション・サポート・エンジニア（IT-12)

Minimum Experience Level

Over 3 years 

Minimum English Level

Fluent 

Minimum Japanese Level

Daily Conversation 

Minimum Education Level

Bachelor's Degree 

Visa Status

Japanese national or permission to work in Japan required  

Global Operations Technology Support

As one of the largest IT development teams in the company, we are responsible globally for the applications that underpin the investment process. These systems form the backbone of the business and support fund performance and attribution, trade operations, corporate actions, reconciliations, accounting, guidelines compliance and other critical business functions covering the Middle Office and Back Office functional areas.

Our Operations platform is undergoing significant changes both in terms implementing strategic solutions aligning with the global directions as well as business needs/growth in the coming years. To support the various applications involving the above mentioned business functions a dedicated Support team has been formed regionally in Japan.

To support our objectives, we require a Sr. Support Engineer/Lead to manage the applications set, lead / resolve issue resolutions, participate and liaise with IT teams in reviews, change releases etc - that will satisfy both the Business and IT objectives support excellence, process efficiency.

Key responsibilities

-This role will do production support for Operations Technology applications.
-Participate in the Production Lifecycle - root cause analysis, give feedback to the development team, review changes and subsequent releases to production.
-Lead 1 support engineers work on Support process improvements initiatives and other key support activities - being a gatekeeper of Production environment, review change releases etc.
-Will be work in a team environment providing production support and liaising with other IT support staff.
-This role has a primary reporting line into the Global Operations Technology (GOT) Support Manager, Japan with dotted line report to the regional GOT Application Development leads and global GOT Support Managers (USA, Europe, Australia.)
-The key responsibility will be to take ownership of issue resolution including communications, causal analysis and remedial actions minimizing the possibility of reoccurring of the incident. Should be able to articulate quick/interim solutions supporting “business as usual” with no or negligible impact in eventualities involving critical time periods.
-This role demands Good leadership qualities in being able to inspire belief within the team and user communicating being supported. Work closely with the business and exhibit good communication skills in reporting, issue tracking and resolution.
-Should be able to work closely with the Development teams in understanding the new enhancements/developments in pipeline, participate and conduct reviews, gatekeeper activities shielding Production environment with controlled release
-Bring in best practices with relevant policies, support procedures and quality assurance. Playing key role in maintenance of Support documentation.

To see the original job spec for this position, or to see a full list of over 20 currently open Technology positions, please visit our website at:
English/日本語: www.people-services-international.com

Skills and Experience Desired

-Strong previous track record in IT applications development with major experience in Production Support / Maintenance of applications in a similar capacity or equivalent.
-Java/J2EE application programming experience with minimum 2 - 3 years experience on Web based applications including knowledge on XML, XSLT etc.
-Having good concepts and working experience with SQL, Stored Procedures on MS SQL Server, Sybase (preferred) databases.
-Working experience with any standard application servers like JBOSS, Web logic etc.
-Basic concepts or inclination to work on new technologies on platforms.
-Strong understanding and experience of the Production lifecycle - support processes, issue resolutions, reporting and interactions with users and global teams as necessary. Good understanding of the SDLC, standard Quality processes
-Has lead or has strong desire to lead a team of 1 or 2 Support Engineers; supporting day to day business operations.
-5 to 7 years of IT experience with preference for Financial Industry exposure/work experience
-Good understanding of the Financial Industry business in general with focus on asset management business.
-Excellent interpersonal skills with the ability to build strong relationships with the business. Excellent analytical / problem solving skills, excellent communication skills and good sense of prioritization with demonstrative self-initiative
-BS or equivalent in Computer Science, Mathematics or related fields.
-Fluent English ability mandatory. Japanese ability (esp. reading) desired.

To see the original job spec for this position, or to see a full list of over 20 currently open Technology positions, please visit our website at:
English/日本語: www.people-services-international.com

COMPANY DESCRIPTION:

People Services International (PSI) is a professional recruitment firm specializing in permanent placement for the Banking & Finance industry in Tokyo, Hong Kong, Singapore and Seoul.
ピープル サービス インターナショナル（ピーエスアイ）は、主要なアジアの金融市場である、東京、香港、シンガポール、ソウルにおいて、銀行・金融業界での活躍を目指す方々を専門とする人材紹介会社です。

PSI covers most major Business areas and Industry sectors including:
* FINANCE (Accounting, Control, Auditing, Tax, Treasury,..)
* TECHNOLOGY (Development, Infra, PM, Business Analysis,...)
* PRODUCT CONTROL (Fixed Income, Equities, Derivatives,..)
* RISK (Market, Quantitative, Credit,..)
* OPERATIONS (Back, Middle, and Front Office,..)
* RESEARCH & ANALYSIS (Equity, Credit, Fixed Income,..)
* TRANSACTIONAL (M&A, Structured and Project Finance,..)
* REGULATORY (Legal, Compliance, Paralegal,..)
主に以下の分野に特化しています：
* ファイナンス　（経理、財務、監査、税務、府庫）
* テクノロジー　（デベロッパー、 インフラ、プロマネ、ビジネスアナライズ）
* プロダクト・コントロール　（フィクスト・インカム, エクイティ、デリバティブ）
* リスク　（マーケット、クアント、クレジット）
* オペレーション　（フロント／ミドル／バック　オフィス）
* リサーチ ＆ アナリシス　（エクイティ、クレジット、フィクスト・インカム）
* トランザクション　（M&A、ストラクチャード／プロジェクト・ファイナンス）
* アセット・マネジメント　（ファンド／ポートフォリオ・マネジメント）
* レギュラトリー　（リーガル、コンプライアンス、パラリーガル）

For candidates, PSI services are provided free of charge. We focus on helping you to secure an excellent suitable permanent position within a leading client firm. We will ensure that any positions that we introduce to you are well-matched, interesting, well-paid, and enjoyable career opportunities, at top firms within the market of your choice.
求職者の方から費用は頂きません。弊社では業界の大手企業にて正社員としてご活躍頂けるよう、様々な機会を紹介しております。
またそれらの案件が各自の希望に確実にマッチし、面白く、挑戦し甲斐のある物であること、また優れた報酬を得ることができ、希望する市場における大手企業でのポジションであるようにします。

You’ll find that our working-style with you as a candidate, will be honest, personable, attentive, professional, prompt and confidential. PSI will truly listen to you, and will try and understand your situation, your needs and your targets. We will always prioritize your best interests, and we will strive to help you secure the best possible opportunity currently available for you in your desired market.
弊社にてコンサルティングを行う際は以下の点に常に気を払っております。- 誠実、倫理的、パーソナル、親切、プロフェッショナル、守秘義務
また私達は各求職者の方に耳をかたむけ、現在どのような状況にあるのか、また希望や目標の把握に努めています。
常に希望を最優先し、企業名・部署、給与・各種手当て、労働環境、スキルやキャリアアップの面など、現在ご紹介できる中で最も条件の良いお仕事をご案内します。

PSI will do our utmost to provide you with a service and a result that leaves you truly happy and satisfied to have utilized our firm for your job search. At PSI, we know that results speak louder than words, and that good service never goes out of style. Contact us and give us a try. We’re sure that you’ll notice the PSI difference.
ピーエスアイではお仕事探しに弊社を使って良かったとご満足頂けるよう、最大限の努力を払っております。
私達は言葉より結果、また優れたサービスは形を変えることがないと信じております。

We look forward to hearing from you soon. The Team at PSI
PSI Web Site: www.people-services-international.com
ご応募お待ちしております。 ピーエスアイチーム一同
日本語ホームページ：　www.people-services-international.com