Work in Japan : Process manager

Minimum Experience Level

Over 3 years 

Minimum English Level

Fluent 

Minimum Japanese Level

Native 

Minimum Education Level

Bachelor's Degree 

Visa Status

Japanese national or permission to work in Japan required  

Tasks:
Designing, implementing ITIL-based processes for T-Systems Japan adapting T-Systems standard delivery processes to local characteristics
Responsible for defining ITIL-roles for Incident- , Problem- Change Management
Responsible for process monitoring of the defined roles and for possible counteracting measures
Responsible for developing and monitoring Key Performance Indicators (KPI)
Responsible for Configuration-, Release- and Patch Management and Reporting implementation, documentation and optimization
Initiating new and innovative IT technologies for the repsonsible topics

Tasks:
Designing, implementing ITIL-based processes for T-Systems Japan adapting T-Systems standard delivery processes to local characteristics
Responsible for defining ITIL-roles for Incident- , Problem- Change Management
Responsible for process monitoring of the defined roles and for possible counteracting measures
Responsible for developing and monitoring Key Performance Indicators (KPI)
Responsible for Configuration-, Release- and Patch Management and Reporting implementation, documentation and optimization
Initiating new and innovative IT technologies for the repsonsible topics

Requirements:
University or Master degree of computer science, economical computer science, or physics or similar qualification.
At least five years experience in IT-Companies
Being familiar with large IT Organizations
Profound knowledge of Systems Management technologies and solutions for Client/Server environments
Profound knowledge of MS Office products
ITIL-certification for support and delivery
basic skills in business administration
Personal abilities:
-High Communication skill
-Self-organization of work, self-initiative
-Process oriented work-style
--Used to work in teams
-Cost consciousness
-Reliability
-Flexibility
-Language skills: English fluent, Japanese fluent
-Operation in a distributed team between Japan, Singapore and Germany

About T-Systems Japan
T-Systems Japan is a subsidiary of T-Systems Enterprise Services GmbH (Frankfurt, Germany) providing ICT (Information and Communication Technology) solutions to internationally active corporate customers. T-Systems Japan offers various domestic and global network services including an international MPLS network and Global Internet connection, by utilizing Deutsche Telekom’s Telekom Global Net.

In the field of IT Services, T-Systems Japan offers services such as SAP Application Outsourcing, User Help Desk Services, Data Center Services and Managed Desktop Services. T-Systems Japan also offers a broad portfolio of solutions in the field of PLM (Product Life Cycle Management) for the Automotive industry.For international carriers and service providers, T-Systems Japan offers carrier solutions as well as operator outsourcing solutions.