Work in Japan : Computer Services Support Specialist

Minimum Experience Level

Over 3 years 

Minimum English Level

Fluent 

Minimum Japanese Level

Native 

Minimum Education Level

Bachelor's Degree 

Visa Status

Japanese national or permission to work in Japan required  

The successful candidate for this role will work as part of IT Computer services team to provide technical support and administration for:
- Installing/Configuring desktop /Note PCs (Mac and Windows)
- Perform major/high-criticality/complex Service Requests.
- Resolve complex problems and work closely with service provider and 3rd party vendors.
- Handle major deployments & upgrades.
- Create & maintain documentation & procedures.
- Follow up on all user request to any support group and make sure all communication with users are on timely manner

- Basic trouble shooting skills on both Mac. and Windows
- He/she should have the knowledge in following basic technologies;
 Windows XP, Vista, MS Office and Outlook / Lotus Notes
 Windows 2003 server
 Windows networking
 Account management on Active Directory
- Management of software licenses and IT inventory
- Ability to create and maintain lifecycle plans for all PCs / servers including hardware, software and operating system upgrades to ensure continued optimal function of the environments
- Documentation skills (English & Japanese).

Desired Skills
- Bachelor degree in Engineering / Computer Science
- Basic knowledge of Unix / Linux is plus

General Skills
- Team player, ability to work within a distributed team environment
- Strong problem-solving / analytical skills
- Quick learner
- “Can do” attitude
- Strong communication skills
- Business level Japanese and English proficiency

BENEFITS
Relocation, housing and commuting allowances, annual paid leave, summer holidays, national social insurance (shakai-hoken) includes health insurance, welfare pension insurance (kousei-nenkin-hoken), and worker’s accident compensation insurance (roudousya-saigai-hosyou-hoken).

How to apply
Please send resume and curriculum vitae in English and Japanese.

The project to establish the Okinawa Institute of Science and Technology was first announced in June 2001 by the Minister of State for Okinawa and Northern Territories Affairs and the Minister of State for Science and Technology Policy. The Japanese Cabinet Office promotes the project with the following three objectives:

Firstly, to establish in Japan a leading center for research and education that will address new challenges in science and technology. Having achieved economic development through technological innovation, Japan is keen to make significant contributions to the advancement of science and technology. Today, many emerging fields of science and technology require multidisciplinary research. The Institute will focus on integrative approaches to high level research and education.

Secondly, to provide a successful model of a research university for Japanese academia. Existing universities with rigid departmental structures face difficulties in developing new systems to accommodate integrative research and education. An additional challenge is to establish a fully internationalized environment. Aside from the Institute holding lectures in English, the Institute will encourage the use of English as the working language of the graduate university. It is hoped that the infusion of differing cultural mindsets will develop a creative atmosphere that nurtures an original and questing spirit.

Thirdly, to stimulate the economic transformation of Okinawa. As Okinawa moves beyond the 30th anniversary of Reversion to Japan (2002), the need to develop a self-sustaining, private-sector-driven economy is clear. As an integral step in this process, the Institute aims jump start the development of an industrial and technological cluster.

Okinawa’s beautiful natural surroundings and geographical proximity to several East-Asian metropolis provide an ideal setting for a world-class university.