Work in Japan : Implementation Consultant

Minimum Experience Level

Over 6 years 

Minimum English Level

Business Level 

Minimum Japanese Level

Native 

Minimum Education Level

Bachelor's Degree 

Visa Status

Japanese national or permission to work in Japan required  

Our client, an international company that provides web analytics solutions for Internet channel monitoring is seeking an Implementation Consultant for their Tokyo office. The Implementation Consultant will be responsible for customizing the company’s code to each client’s exact business requirements and reporting needs, helping each client implement code throughout their website, and perform quality checks to ensure that implementation has been completed thoroughly. Responsibilities also include heavy interaction and support on the phone and sometimes in person with client employees all the way up to the VP level of Fortune 500 companies, project management and technical writing.

・ Gather client business objectives and create Rapid Deployment Guides
・ Train clients on how implementation is to be done
・ Perform technical pre-assessment with client’s IT personnel and assist in development of the risk assessment
・ Write logic necessary within client software to generate required values for implementation of the company’s technology
・ Coach clients throughout the implementation process
・ Ensure that clients complete their implementations on schedule
・ Document issues and best practices relating to specific platforms or configurations
・ Communicate constantly with customers throughout the contract lifecycle, escalating important issues where needed
・ Debug implementation problems, JavaScript errors, and product functionality
・ Maintain customer contact and daily status updates for all outstanding issues
・ Manage customer expectations, keeping customers happy and expectations realistic
・ Coordinate with engineering department to ensure timely closure of quality issues
・ Fully understand customer requests, document them, and assign appropriate resources

The successful candidate will have a bachelor’s degree, in-depth knowledge of client website, business model, and online marketing strategy, and extensive knowledge of Microsoft Office, email, and how the Internet and websites work. Native level Japanese and business level English is also required for this role.

・ Bachelor’s degree (Degree in information systems or related field or Masters degree or other advanced education preferable)
・ In-depth knowledge of client website, business model, and online marketing strategy
・ Extensive knowledge of Microsoft Office, email, and how the Internet and websites work
・ Must be self-managed, responsive, and dedicated to customer support
・ Strong understanding of HTML and web protocols
・ Strong JavaScript skills
・ Expert in:
- Internet and online marketing
- Website analysis
- JavaScript and other Internet technologies
・ Strong technical writing skills (writing samples helpful)
・ Web development experience (preferred)
・ ERP or other software implementation experience (preferred)
・ Demonstrated exceptional customer skills from previous employment (preferred)
・ Project management experience (preferred)
・ Consulting experience (preferred)

Other requirements

・ Native level Japanese and business level English
・ Exceptional organizational, presentation, and communication skills - both verbal and written
・ Demonstrated ability to deal with change and be a team player
・ Demonstrated programming skills (with samples) in languages such as Perl, C/C++, CGI, Java, ASP, VBScript, or PHP (preferred)

Way Simmons Partnership has offices in Tokyo, Hong Kong and Singapore and provides contingency, advertised and search solutions across the commerce and industry sector. Our recruitment business is categorised as specialist/professional. With many years of experience in search and selection our team of expert recruitment consultants has experience in the following areas:

Executive & Management
Accounting & Finance
Human Resources
Marketing & Sales
Executive Support

We act for Multinational Companies (MNCs), Small to Medium Enterprises (SMEs) and locally grown diversified businesses and employers of choice who understand the value of working in partnership with a totally focused approach to human resource solutions.

All our consultants are able to rapidly understand their clients’ hiring requirements whilst developing a strong relationship of trust with their candidates. Our team prides itself on carrying out their work with the utmost confidentially and integrity and for candidates, there is no charge for the services that we provide.

Way Simmons Partnership is a division of Legal Futures Japan K.K.

Our recruitment business is categorized as specialist/professional and our placements are limited to Japan only. Our service is free of charge. We will apply and follow the laws and principles of all relevant legislation and maintain data privacy at all times. Please refer to www.legalfutures.com to view our Privacy Policy. The person handling personal information is our license holder Matt Anderson who will also handle any complaints.