Work in Japan : Account Manager

Minimum Experience Level

Over 6 years 

Minimum English Level

Business Level 

Minimum Japanese Level

Native 

Minimum Education Level

Bachelor's Degree 

Visa Status

Japanese national or permission to work in Japan required  

Our client, an international company that provides web analytics solutions for Internet channel monitoring is seeking an Account Manager for their Tokyo office. The Account Manager will be responsible for owning the relationship between the company and the company’s clients from the time a contract is signed going forward, project management and product and technical support. Responsibilities also include heavy interaction and support on the phone and sometimes in person with client employees all the way up to the VP level of Fortune 500 companies.

・ Daily account and customer relationship management for all assigned customers
・ Provide resources to answer customers’ questions, identifying needs for account customization and further implementation where applicable
・ Ensure that customers are pleased with the company and receiving maximum return on their investment
・ Ensure that every customer contract is renewed
・ Identify needs and opportunities for professional services:
- Additional implementation
- Analyst services
- Onsite and offsite training
- Custom development and professional service requests
・ Prepare customers for initial implementation
・ Communicate consistently with customers throughout the contract lifecycle, escalating important issues where needed
・ Maintain customer contact and daily status updates for all outstanding issues
・ Manage customer expectations, keeping customers happy and expectations realistic
・ Coordinate with engineering department to ensure timely closure of quality issues
・ Coordinate and provide project management for professional service requests
・ Create service orders and contract addendums, obtaining necessary customer signatures, and communicating with accounting department
・ Fully understand customer requests, documenting and assigning appropriate resources

The successful candidate will have a bachelor’s degree in business management or relevant field, and in-depth knowledge of client website, business model, and online marketing strategy.

・ Bachelor’s degree in business management or relevant field (Master’s degree or other advanced education preferable)
・ In-depth knowledge of client website, business model, and online marketing strategy
・ Experienced in:
- Internet and online marketing
- Website analysis
・ Demonstrated exceptional customer skills from previous employment (preferred)
・ Prior account management experience with Fortune 500 clients (preferred)
・ Prior experience with customer support in a software company (preferred)
・ Previous project management experience (preferred)
・ Consulting experience (preferred)

Other requirements

・ Knowledge of Microsoft Office, email, and how the Internet and websites work
・ Strong understanding of HTML, JavaScript, and web protocols
・ Must be self-managed, responsive, and dedicated to customer support
・ Exceptional organizational, presentation, and communication skills - both verbal and written
・ Demonstrated ability to deal with change and be a team player

Way Simmons Partnership has offices in Tokyo, Hong Kong and Singapore and provides contingency, advertised and search solutions across the commerce and industry sector. Our recruitment business is categorised as specialist/professional. With many years of experience in search and selection our team of expert recruitment consultants has experience in the following areas:

Executive & Management
Accounting & Finance
Human Resources
Marketing & Sales
Executive Support

We act for Multinational Companies (MNCs), Small to Medium Enterprises (SMEs) and locally grown diversified businesses and employers of choice who understand the value of working in partnership with a totally focused approach to human resource solutions.

All our consultants are able to rapidly understand their clients’ hiring requirements whilst developing a strong relationship of trust with their candidates. Our team prides itself on carrying out their work with the utmost confidentially and integrity and for candidates, there is no charge for the services that we provide.

Way Simmons Partnership is a division of Legal Futures Japan K.K.

Our recruitment business is categorized as specialist/professional and our placements are limited to Japan only. Our service is free of charge. We will apply and follow the laws and principles of all relevant legislation and maintain data privacy at all times. Please refer to www.legalfutures.com to view our Privacy Policy. The person handling personal information is our license holder Matt Anderson who will also handle any complaints.