Support Engineer / Customer Engineer (Finance)
Leader in Banking Technology Services
Job Information
- Job ID
- 88386
- Job Title
- Support Engineer / Customer Engineer (Finance)
- Recruiter
- systemsGo Corporation
- Division
- Technical Support
- Job Type
- Full-time
- Location
- Tokyo - 23 Wards
- Salary
- 4.5 million yen ~ 8 million yen
- Date Refreshed
- November 25th, 2008 10:45
General Requirements
- Minimum Experience Level
- Over 1 year
- Career Level
- Mid Career
- Minimum English Level
- Business Level
- Minimum Japanese Level
- Fluent
- Minimum Education Level
- Technical/Vocational College
- Visa Status
- No permission to work in Japan required
Job Description
- Resolve and report on customer / vendor queries and problems of medium to large complexity. Troubleshoot and quickly diagnose less complex problems in accordance with the Service Level Agreement (SLA) / key performance indicators and propose measures to prevent recurrence.
- Provide support on all technical problems within own area of expertise, through the provision of telephone or on-line support. Work with the customer / vendor / partners to establish the root cause of problems and provide end-to-end service support, retaining ownership of a case, by resolving it individually or escalating it in accordance with the SLA.
Required Skills
- Exposure to customer service function with good customer orientation
- Ability to communicate with external / internal parties in fluent spoken and written Japanese and English at business level
- Strong analytical and problem-solving skills, with ability to work under pressure in an independent manner
- Previous helpdesk experience and knowledge of common operating system including IBM AIX, Sun Solaris, Windows XP & amp and IP networking an advantage
Company Description
systemsGo provides bilingual IT support services to multinational companies in Japan. We are a rapidly growing Japanese company with an international team and modern office adjacent to Roppongi Hills. We are committed to providing our clients with the best quality services which include IT infrastructure support, systems integration, project management, as well as staffing solutions. Our clients are leading investment banks, law firms and numerous other well-known international firms. We look after our employees; provide many opportunities for career advancement, competitive salaries, and excellent benefits. We are always looking for people with the same commitment to providing quality service, and an enthusiasm to learn and grow.
システムズゴーは、国内における大手外資系・日系企業向けに、ITに特化した最先端のサービスをバイリンガルで提供するベンチャー企業です。私達は、六本木ヒルズから徒歩１分のロケーションに位置するモダンなオフィス環境で、国際色豊かなスタッフとともにビジネスの急速な成長を遂げています。
企業における優れたコンピューターシステム環境を構築するため、インフラストラクチャの整備・構築、システムインテグレーション、プロジェクトマネージメント、人材派遣など、様々なIT関連サービスを質の高い水準で提供しています。主なクライアントは、外資系証券会社、銀行、法律事務所など、大手グローバル企業です。
また、システムズゴーでは、能力開発および昇進の機会、福利厚生などに配慮し、社員が安心して仕事に従事できる快適な職場作りに努めています。
私達は、顧客への質の高いサービスの提供と、システムズゴーの更なる成長に貢献できる、チャレンジ精神旺盛な人材を求めています。
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