COO
Job Information
- Job ID
- 87877
- Job Title
- COO
- Company Name
- CDS K.K.
- Job Type
- Full-time
- Division
- Professional services
- Location
- Tokyo - 23 Wards
- Salary
- 12 million yen ~ 20 million yen
- Salary Bonuses
- Bonuses paid on top of indicated salary.
- Date Refreshed
- February 15th, 2008 19:14
General Requirements
- Minimum Experience Level
- Over 3 years
- Career Level
- Executive
- Minimum English Level
- Business Level
- Minimum Japanese Level
- Native
- Minimum Education Level
- Bachelor's Degree
- Visa Status
- Japanese national or permission to work in Japan required
Job Description
PRIMARY OBJECTIVE
Manage the operations function of a 100 person growing professional services firm in Tokyo. Maintain service delivery platforms in a revenue-earning state, service quality standards, staff management aims, and agreed financial objectives.
Other duties may be assigned as needed.
Young candidates with shorter experience but passion and entrepreneurial drive will also be considered!
Service delivery
Manage service quality, setting system availability standards and change management and recovery procedures
Operations Staff Training & Development
Provide a superior working environment & conditions, including job descriptions, individual and team goals, staff performance reviews, training and coaching programs, internal promotion, succession management and support
Process Improvement
Establish effective processes to support timely service delivery and cost efficiency. Regularly measure and review process effectiveness
Financial service reporting & trend analysis
Determine standards, measure & report on Operational Key Performance Indicators Service Cost efficiencies. Identify significant areas of potential cost savings in procurement, service delivery, and staff expenditure
Guidelines to ensure quality and confidentiality control over services
Supplier Relationships
Develop good working relationship with key suppliers to facilitate support requests and optimum supplier deliverables
Support for the Sales & Marketing Functions
Assist with the investigation, development and launch of new products and services.
Required Skills
REQUIREMENTS
High-level customer management
Managing internal finance and HR operations and service delivery staff
Staff management experience
Good spoken and written Japanese & English
Relevant experience in the professional services industry
ATTITUDE AND BEHAVIOURS
Work as a leader and team member, showing appropriate behaviors and respect to all employees and teams, working with a spirit of co-operation.
Adept at Change Management - both system and people, process and corporate
Company Description
CDS is a Tokyo-based leader in executive search and recruiting for executives, mid to senior level management, and staff for multinational corporations and startup companies within the following Industry Practices: Information Technology and Telecommunications, Consumer Goods & Retail, Healthcare & Life Science, Financial Services, Professional Services, Industrial; and in the following Functions: Sales & Marketing, Accounting & Finance, Legal & Compliance, and Human Resources.
CDS consultants forge close partnerships with clients to fully understand the nature of their business, the markets in which they compete, their organizational structure, critical success factors, and chemistry required to succeed within their environment.
For each search assignment, CDS assembles a results-driven team to ensure we provide the optimum mix of industry and functional expertise to attract candidates with the desired competencies and experience.
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