Work in Japan : STORE MANAGER

Minimum Experience Level

Over 3 years 

Minimum English Level

Business Level 

Minimum Japanese Level

Native 

Minimum Education Level

Bachelor's Degree 

Visa Status

Japanese national or permission to work in Japan required  

The world’s luxury fashion company is seeking a Store Manager for its Tokyo, Yokohama and Osaka stores. Responsibilities include overall management of the store to ensure the sufficient profitability, brand recognitions, team development and customer service are achieved at the high level of standard.

Key performance indicators
・Achieve monthly and seasonal store goals
・Achieve low shrinkage percentage company
・Achieve company goals in relation to ratios
・Achieve high customer capture rate and consistently increases client base
・Complete monthly recaps to communicate business trends and needs
・Contribute to the overall results of the stores

Customer service
・Uphold company’s customer service standards
・Ensure customers are provided high standard of customer service by all associates
・Develop staff to ensure the client is the top priority
・Resolve all customer service issues to ensure the client satisfaction
・Review client books weekly basis to ensure consistency

Human resources
・Responsible for overall training and development of the staff
・Actively recruit for all positions on a consistent basis
・Ensures store to budget and business needs
・Set goals for all associates
・Perform annual reviews for all associates, the probation period, annual, as needed
・Ensure all employee files and records are maintained and current
・Motivate staff on a daily basis to achieve goals
・Creates a positive and work environment
・Submit store schedules as require by the regional manager
・Hold meetings to ensure consistent communication
・Documentation of unsatisfactory performance and creation plan of action to rectify
・Submit new hire, termination, status changes and payroll as directed
・Manage time off request, on business needs and company directives

Marketing/ Brand development
・Ensure all associates communicate the brand to clients
・Uphold the company’s image personally and through it’s team
・Ensures all dress codes and uniform policies are adhered to
・Coordinates local events to ensure maximum exposure
・Suggest and participate in company events
・Recommend advertising venues to regional manager
・Submit events/advertising file to regional manager

Merchandizing
・Maintain store in accordance with the presentation standards
・Ensure all visual directives are respected and executed in a timely manner
・Utilize company tools to train staff on product knowledge
・Ensure selling floor is always completely stocked
・Review stock levels and assortments to maximize presentation and sales
・Communicate product needs to inventory manager
・Ensure fashion awareness through competitive shopping and magazines
・Ensure staff is knowledgeable of the fit and care of all styles
・Ensure all product is handled with respect and care

Operations
・Ensure staff understanding and adherence to company policies and procedures
・Maintain a clean and organized store
・Oversee all incoming and outgoing shipments as well as seasonal returns
・Suggest and organize repairs and/or renovations
・Manage cash flow and deposit as noted in a specific manual or directed by RM
・Oversee all supply orders
・Oversee all weekly and monthly paperwork
・Maintain any and all controllable factors to ensure profitability
・Audit and monitor receipt cancellations, returns and discounts
・Responsible for all physical inventories and participates in reconciliation
・Responsible for sporadic stock counts to maintain inventory integrity
・Communicate inventory discrepancies regularly
・Review operational calendar for additional responsibilities
・Ensure all associates respect the company confidentiality
・Secure all company assets

・A bachelor’s degree
・At least 5 years experience in store management in the luxury fashion industry
・Strong knowledge of retail business
・Excellent understanding of luxury fashion business culture and strategy
・Ability to coordinate members of a team

Way Simmons Partnership has offices in Tokyo, Hong Kong and Singapore and provides contingency, advertised and search solutions across the commerce and industry sector. Our recruitment business is categorised as specialist/professional. With many years of experience in search and selection our team of expert recruitment consultants has experience in the following areas:

Executive & Management
Accounting & Finance
Human Resources
Marketing & Sales
Executive Support

We act for Multinational Companies (MNCs), Small to Medium Enterprises (SMEs) and locally grown diversified businesses and employers of choice who understand the value of working in partnership with a totally focused approach to human resource solutions.

All our consultants are able to rapidly understand their clients’ hiring requirements whilst developing a strong relationship of trust with their candidates. Our team prides itself on carrying out their work with the utmost confidentially and integrity and for candidates, there is no charge for the services that we provide.

Way Simmons Partnership is a division of Legal Futures Japan K.K.

Our recruitment business is categorized as specialist/professional and our placements are limited to Japan only. Our service is free of charge. We will apply and follow the laws and principles of all relevant legislation and maintain data privacy at all times. Please refer to www.legalfutures.com to view our Privacy Policy. The person handling personal information is our license holder Matt Anderson who will also handle any complaints.