IT Desktop and Server support engineer

Job Information

Outsourcer: Fidel Technologies K.K.
Job ID: 337137
Job Type: Contract
Location: Tokyo - 23 Wards, Shinjuku-ku
Train Description: Marunouchi Line, Shinjuku Gyoen Mae Station
Salary: Negotiable, based on experience
Date Refreshed: June 15th, 2013 08:50

General Requirements

Minimum Experience Level: Over 3 years
Career Level: Mid Career
Minimum English Level: Business Level
Minimum Japanese Level: Native
Minimum Education Level: Bachelor's Degree
Visa Status: Japanese national or permission to work in Japan required

Job Description

1. End user support/ Desktop environment

-Provide first & second level Technical support as required.

- Troubleshooting and resolving problems. Compile daily problem logs – noting system malfunctions, ongoing problems and current status of all issues

- Identify and resolve points of failure, escalating to other technical staff or third party software vendors as necessary

2. Support Windows Server (Active Directory, File server)

3. Overseas communication and Vendor Management (Coordinate with vendors or outside service providers to resolve problems and complete new projects in a timely and effective manner)

4. Knowledge of Infrastructure monitoring and network is nice to have

5. Knowledge of all office hardware and related peripherals is nice to have

6. Work with coworkers and teams to ensure effective prioritization and completion of problems or projects

7. Create, update and publish documentation relating to existing and new procedures as necessary

Required Skills

* Only Japanese native, should be willing to handle both Japanese/English language calls and emails.

* Working experience in IT desktop support (Windows environment)

* Strong Troubleshooting skills

* Ability to solve technical problems and make documentation

* Knowledge of financial domain is nice to have but not mandatory

* Should be able to manage goals and deliverables

* Ability to adapt to changing business needs

* Self-starter and quick learner

* Flexibility, Commitment and Integrity

* Good Analytical, Problem solving and Documentation skills

Company Description

フィデルテクノロジーズは、日本（東京）とインドに拠点を置くソフトウェア開発とビジネス・プロセス・アウトソーシングの分野におけるリーディングカンパニーです。

クライアント企業の皆様に高付加価値のビジネス・ソリューションを提供しております。

【私達のミッション】

お客様のニーズにマッチする「使える」ソフトウェア・アプリケーション及びサポート・サービスを開発いたします。
お客様や出資者の方々の繁栄に貢献し、ひいては当社も繁栄していけるようにと願っております。

最先端の技術を用い、高品質と事業採算性を両立させたサービスとソリューションでビジネスと日常生活を変えていきたいと思っております。常に、正直さ、道徳心、信頼、勤労といったことを心がけて、企業統治と透明性の徹底に努め、皆様との信頼を築いてまいります。

【私達の提供するサービス】

アプリケーション開発
インフラ及びネットワークサポート
ビジネスプロセスアウトソーシング
人材紹介及びテンプ・スタッフィング
技術翻訳・ローカライゼーション

Fidel Technologies is a Tokyo-based provider of Technology services and Business solutions. Our clients include FORTUNE 500 MNCs, mid & small sized firms and startups in over a diverse set of domains ranging from IT, Finance, Education, Localization and HR-Recruiting.

We can precisely satisfy the needs of clients by offering a comprehensive suite of professional services & Solutions focused on IT Services (Application development -Support / Infrastructure Support), Consulting (Contingency Staffing /Permanent Staffing), Business Solution Implementation and Localization services (Localization, Translation, Testing).

Our approach is to help clients to reach their business objectives with maximum speed, efficiency and cost savings. In all practice areas, Fidel focuses on innovation and commits to continuous improvements in quality, service, and productivity.

Fidel offers truly challenging, diverse and fast-paced goals, where you can really be part of and contribute in a large and measurable way to the business world, and have a lot of fun at the same time.

http://www.fideltech.com