ＩＴ ヘルプデスク － ＩＴ Helpdesk
Job Information
- Job ID
- 31368
- Job Title
- ＩＴ ヘルプデスク － ＩＴ Helpdesk
- Company Name
- BiOS, LINC Media Inc.
- Company Type
- Large Company, International Company
- Job Type
- Full-time
- Division
- BiOS
- Location
- Tokyo - 23 Wards
- Salary
- Negotiable, based on experience
- Date Refreshed
- September 26th, 2008 16:04
General Requirements
- Minimum Experience Level
- Over 1 year
- Career Level
- Mid Career
- Minimum English Level
- Business Level
- Minimum Japanese Level
- Business Level
- Minimum Education Level
- High-School or Below
- Visa Status
- Japanese national or permission to work in Japan required
Job Description
都内外資系金融IT職種への登竜門、ITヘルプデスクであなたのスキルを磨きませんか？バイオスでは、バイリンガル方を募集中です。
主なお仕事は下記になります。詳細は、お気軽にお問い合わせください。
- チケットに応じたトラブルシューティングへの対応。
- システム、アプリケーション、ネットワークなどの障害の復旧や、リクエストへの対応。
- 様々なアプリケーション・OSに対するサポート。
- 未解決の障害やリクエストの担当へのエスカレーション。
- テストプランの作成・実行・レポートと、シニア・マネージャーへのアップデート。
- ネットワーキング担当、設計担当、ビジネス・アナリスト、アプリケーション・サポート・アナリスト等との共同作業。
Job Description
Are you a skilled and billingual helpdesk professional? BiOS is now looking for IT staff such as you to go in to a number of open outsourcing opportunities, including openings in investment banks, law firms and real estate comapanies.
If you are interested in taking your IT skills to a new and exciting environment, working with a multi-cultural staff base and gaining experience in top class blue chip companies, contact us for more details!
As desktop support staff with BiOS, you will:
- Demonstrate decision-making in identifying problem causality, business impact and root causes, documenting the same in Emergency Management System tickets
- React to systems, application outages, networking issues, escalating where necessary
- Support operating systems, including those hosting in house applications or 3rd party applications
- Demonstrate thorough understanding of system implementation lifecycle (SILC) and change control process
- May act as liaison between architects and application team
- Interact with various teams to identify system requirements
- Participate in project plan development from an operations stand point
- Create, manage and report on test plans and provide updates and status to Sr. Management
- Demonstrate compliance with internal and client framework and processes for all systems
- Work with Networking, Architects, Business Analysts and App Support Analysts
Required Skills
- まずはあなたの外資系IT職種を目指す“やる気”です！
- ITスキルを積んでいない方でも、コミュニケーション・スキルの有る方であれば歓迎です。
- ビジネスレベルの英語力のある方。
- 計画性、まめさ、マルチタスク、柔軟性、チームワークといった自己管理スキルのある方。
- Windows NT、2000、XP、Microsoft Office等のセットアップ方法と使用方法を知っている方。
- ネットワーク、Unix/Linuxのシステム管理、VoIPなどの知識をお持ちの方は、歓迎です。
Qualifications
* The first thing is your “can-do spirit”!
* Communication skill is just as important as technical skill for this position. As well as being required to escalate issues clearly and efficiently when requireed, you will also need to communicate clearly with customers and provide a reliable and trustworthy service
* Developed self-management ability, such as self-planning, organized, multitask, flexibility, and team working skills
* Knows how to setup and operate mainly Windows NT, 2000, XP, Microsoft Office, as well as being able to trouble shoot hardware issues as well.
* Any other technical knowledge, such as Networking Skills, Linux/Unix sys admin, VoIP knowledge, would also be a great positive point!
Language Abilities:
* Native or business level Japanese language skill.
* Business level English language skill.
Applicants MUST have an appropriate Visa allowing them to work normally in Japan.
Company Description
LINC Media provides vital advice based on watching hundreds of foreign companies try to succeed in Japan. Through extensive research and firsthand experience, our consultants are familiar with the usual mistakes foreign companies make. Our network of foreign and Japanese business executives has seen all sorts of approaches and can offer their collective wisdom to clients.
The systems integration division of LINC Media, BiOS was formed in 1998 to provide technical solutions to LINC Media’s investee portfolio companies. The BiOS advantage is our bilingual capability coupled with a long experience in the local market.
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