【URGENT】 Service Desk Support / ヘルプデスクサポート・ユーザーサポート
Job Information
- Recruiter
NEXUS Corporation
- Job ID
- 301287
- Job Type
- Full-time
- Location
- Kanagawa Prefecture
- Salary
- Negotiable, based on experience
- Date Refreshed
- May 1st, 2012 14:40
General Requirements
- Minimum Experience Level
- Over 3 years
- Career Level
- Mid Career
- Minimum English Level
- Business Level
- Minimum Japanese Level
- Business Level
- Minimum Education Level
- Technical/Vocational College
- Visa Status
- Japanese national or permission to work in Japan required
Job Description
- Single Point of Contact for Users in Data Center
- Incident & Service Request Management (Accept – Record – Follow up – Track Progress – Dispatch – Close)
- Account Management (Create/Modify/Delete)
- Dispatch tickets to Service Groups
- Respond to user Inquiries
- Account registration for Customer Tools
- Handle escalations from Service Groups and Users
- Report to Service Desk Lead
Required Skills
- Minimum 2-3 years experience in Service Desk operation
- Basic knowledge Network related concepts
- Basic knowledge on Sever related concepts
- Basic knowledge of IT infrastructure
- The service desk staff will have to interact with Japanese clients and coordinate their issues with the off shore team that will operate out of Japan, so Japanese and English bilingual skill is necessary
- Should be able to work in a shift 24x7 on a rotation basis (2 days off in a week)
Company Description
株式会社ネックサスは、経験豊富な人材スタッフを国内の各企業様にご紹介しております成功報酬型のサーチファームです。当社は独特な垂直市場に焦点を置きながら、情報技術、営業、マーケティング等の職種において人材を求める企業の皆様、及びこれらの職種において転職をご希望される求職者の皆様をご支援いたします。
私共は長年に渡る経験から国内市場の複雑さ、及び各サーチが求人企業及び求職者の方々にとってユニークなものであることを認識しております。そのため当社では、各当事者が十分に理解されるよう常に心がけております。
Nexus Corporation is a boutique Contingency Search firm which recruits experienced professionals for permanent as well as contract jobs for corporations in Japan. Focusing on distinct vertical markets, Nexus has been designed to assist clients and candidates in disciplines such as Information Technology, Sales, Marketing, etc.
With our knowledge and experience gathered over the years, we are capable of recognizing and understanding the complexity of the local market. We believe that each search is unique to each of our candidates and clients. Hence, we give utmost importance to ensuring that each party is thoroughly understood.
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