Work in Japan for Bilingual Professionals

PC and User Support Analyst / PC & ユーザーサポートアナリスト

2nd Level - opportunity to manage

Job Information

Recruiter: systemsGo Corporation
Job ID: 216763
Division: Technology
Company Type: Large Company, International Company
Non-Japanese Ratio: Majority Japanese
Job Type: Temp to Perm
Location: Tokyo - 23 Wards
Salary: 5 million yen ~ 7 million yen
Date Refreshed: January 13th, 2012 11:08

General Requirements

Minimum Experience Level: Over 6 years
Career Level: Mid Career
Minimum English Level: Daily Conversation (Amount Used: English usage about 25%)
Minimum Japanese Level: Native
Minimum Education Level: Technical/Vocational College
Visa Status: Japanese national or permission to work in Japan required

Job Description

Providing 2nd level user/desktop support to all aspects of a quite large user environment
Managing, leading and supervising Desktop Break fix & Engineering Support
Functioning as part of cohesive team that will deliver a full spectrum of IT services
Escalating issues accurately to leader levels when required and liaising with global IT support offices

Required Skills

Specific skills with respect to supporting all aspects of a help desk environment are essential. These include, but are not limited to:

Knowledge of PC hardware, OA software, Lotus Notes and Networ Operations Expertise (specifically help desk functions)
Call Center Experience
Strong Desktop and Remote Support Expertise
Excellent customer support skills and communication skills are required
End User support Experience 3years plus required
Fluency in spoken and written Japanese with Intermediate English or better preferred
Suits a young ambitious support engineer who wishes to be a challenged in a larger environment with opportunities to step up and advance their career

Company Description

systemsGo provides bilingual IT support services to multinational companies in Japan. We are a rapidly growing Japanese company with an international team and modern office adjacent to Roppongi Hills. We are committed to providing our clients with the best quality services which include IT infrastructure support, systems integration, project management, as well as staffing solutions. Our clients are leading investment banks, law firms and numerous other well-known international firms. We look after our employees; provide many opportunities for career advancement, competitive salaries, and excellent benefits. We are always looking for people with the same commitment to providing quality service, and an enthusiasm to learn and grow.