Frontline support - Technical Support Engineer for Hachioji

World’s premier measurement company

Job Information

Hiring Company Name: HCL Japan Ltd.
Hiring Company Name: The customer is world’s premier electronic measurement company
Job ID: 203293
Job Type: Full-time
Location: Tokyo - Other Areas, Hachioji-shi
Salary: 4 million yen ~ 6 million yen
Date Refreshed: August 27th, 2010 08:50

General Requirements

Minimum Experience Level: Over 3 years
Career Level: Entry Level
Minimum English Level: Business Level
Minimum Japanese Level: Fluent
Minimum Education Level: Bachelor's Degree
Visa Status: Japanese national or permission to work in Japan required

Job Description

1. Knowledgeable (L2 Level, 4-5 years experience) in one of the three technologies: Windows, Unix, Storage (NetApps)
2. Performs core Keep the Lights On (KTLO) services including; managing the problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance, performance tuning, and emergency troubleshooting & incident support
3. Oversees effective delivery of day to day support provided by all 3rd party service providers
4. Adheres to operational standards, processes and service objectives in support of client infrastructure
5. Provides accurate Root Cause Analysis (RCA), comprehensive Action Plans, and timely follow through in support of client's problem management process
6. Builds relationships that foster collaboration and partnerships to drive better strategies, processes and final product to the customer.
7. Ability to effectively handle multiple concurrent assignments in a fast paced environment
8. Innovative team player with strong analytical problem solving and interpersonal skills.
9. Good knowledge of industry best practices and trends
10. Installation, maintenance, and troubleshooting of different hardware like Dell, HP Servers
11. PC / Workstation Installs, Move, Add, Change, Disposal (IMACD)
12. Datacenter administration (racking/de-racking, server Installs, Move, Add, Change, Disposal)
13. Desk-side hardware and software support/troubleshooting for Windows, Linux and/or HP-UX
14. Works closely with HW/SW vendors support teams to escalate resolve problems quickly
15. Walkthrough and preventative maintenance
16. Provide hands and feet support for desk side and datacenter system maintenance
17. Travel to nearby sites for providing additional support (If required)
18. Adheres to operational standards, processes and service objectives in support of client infrastructure
19. Support remote team in resolving incident and changes.
20. Provide hands and feet support for backup tapes and storage related
21. Cross skilling in Windows, UNIX and Storage (NetApps) technologies will be an added advantage.

Required Skills

Very good troubleshooting skills
Good Engilsh and Japanese skills
Flexible attitude
Willingess to learn newer areas
Possess a valid passport

Company Description

About HCL Enterprise:

HCL is a $5 billion leading global Technology and IT Enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals. The HCL team comprises over 60,000 professionals of diverse nationalities, who operate from 23 countries including over 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in

About HCL Japan

Japan is one of the strategic development markets of HCL and we have a strong presence in Japan thus providing all the advantages expected of a local Japanese vendor with the added benefits of cost merit, international exposure and CMM levels of quality.

Highlights of our Japan operation are:

Long term relationships with top Japanese companies
Good understanding of Japanese business processes and practices
Continuous process improvement & institutionalized learning
Japan Business Unit (JBU) located in Noida and Chennai; exclusively for Japan with long term commitment to the Japanese market
Over 1000 engineers working on Japanese projects
Onsite technical coordination by bilingual engineers and Japanese language experts
Continuous training programs to impart knowledge of Japanese language & culture

HCL Japan is providing a wide range of services to its Japanese clients through its time tested project management methodology specially designed for this market. Some of areas in which HCL has been working with its clients include product design and development, embedded software, enterprise solutions, application development, management and maintenance, web solutions, and quality consulting.

At HCL Japan, we understand the need to understand and effectively deliver to the Japanese market by addressing the cultural and language diversities. Hence, we operate a specialized business unit called the Japan Business Unit (JBU) which is an organization based in India and part of the entire Japan delivery operations. The JBU handles not only the language and cultural aspect in terms of training engineers, but also plays an extremely pivotal and important role in program management and customer experience.

The Clients

HCL Japan has 25+ running accounts and we work with some of the biggest names in Japan, including NEC (with whom we have a JV since 2005), Konica Minolta, and Kyocera, to name a few.

For more details about HCL Japan, please visit http://www.hcljapan.jp/

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