Helpdesk Engineer

Job Information

Outsourcer: EIRE Systems K.K.
Hiring Company Name: EIRE Systems K.K. / エイラ　システム　株式会社
Job ID: 199785
Division: Operations Support
Company Type: International Company
Non-Japanese Ratio: About half Japanese
Job Type: Full-time
Location: Tokyo - 23 Wards
Salary: Negotiable, based on experience
Date Refreshed: May 22nd, 2013 17:35

General Requirements

Minimum Experience Level: Over 1 year
Career Level: Mid Career
Minimum English Level: Business Level
Minimum Japanese Level: Fluent
Minimum Education Level: Technical/Vocational College
Visa Status: Japanese national or permission to work in Japan required

Job Description

EIRE Systems K.K. is seeking confident technically hands-on 1st and 2nd level Desktop Support candidates - strong knowledge of Windows OS, Windows client applications - ability to solve and fix technical problems - with strong character to support highly demanding users and knows what it takes to get the job done!

This role will see you responsible for supporting the users of a large, diverse multinational corporation in the Tokyo area. Primary support is for Windows XP Professional workstations, desktops and laptops, Office XP/2007, and support of in-house applications.

Responsibilities include:

Desk-side and Remote support for back office area PCs
Hardware and software troubleshooting
Installation of OS, Software
Deployment of Hardware and Software
Escalating to appropriate IT groups for problem resolution
Research of technical solutions
Asset tracking and disposal
Remote access support
Documentation of support issues and maintenance of Knowledge Base
Liaise with vendors regarding product issues

You will be quick to resolve issues either on the phone or face to face. You will have the confidence to deal with people in an extremely fast paced environment and enjoy the technical mix this role has to offer.

On offer is the chance to join a great team, with continuous encouragement and support in upgrading your knowledge and level of responsibility.

Candidates should be based in Japan, available for interview, and be able to start this position quickly.

Required Skills

Technical Skills:

Windows XP Professional (relevant Microsoft certifications preferred)
Remote Access experience
Hardware repair including hard disk, video card, and power supply replacement

Language Required: Business level Japanese and English required

Personal Attributes:

Experience working in enterprise environments providing technical support directly to the internal users.
Client focused
Positive team player
Good verbal and written communication skills
Flexible approach to working hours
Ability to learn quickly
Thoroughness
Practical and pragmatic approach to work
Strong analytical and logical skills
Highly motivated self-starter

Company Description

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of projects and IT services assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

IT Services
Project Management

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems continues to increase its local, regional and global expertise. We have established offices in Tokyo, Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific region.

エイラシステムは、日本及びアジア太平洋地域全域の金融機関、保険会社及び多国籍企業にプロフェッショナルなITサービスを提供する独立系企業です。エイラシステムは、幅広い分野の情報技術に高度な専門性を有し、1996年の設立以来数多くのプロジェクトを成功裡に完遂させてきた実績を誇ります。

エイラシステムでは、プロジェクトべースと継続的なサポートの2つの領域でプロフェッショナルなITサービスを提供しています。

ITサービス
プロジェクトマネージメント

エイラシステムでは国際的なテクノロジーやサポートの分野において幅広いキャリアを選択できます。少人数による創立よりスタートし、世界各地でも拡大・成長し続けています。