Helpdesk/Technical Support Engineers for Tokyo
One of the leading Infrastructure giant
Job Information
- Hiring Company Name
HCL Japan Ltd.
- Hiring Company Name
- Customer is one of the leading Investment Bank in tokyo
- Job ID
- 196957
- Job Type
- Full-time
- Location
- Tokyo - 23 Wards, Chiyoda
- Train Description
- Toei Shinjuku Line, Kudanshita Station
- Salary
- 4 million yen ~ 6 million yen
- Date Refreshed
- August 27th, 2010 08:50
General Requirements
- Minimum Experience Level
- Over 1 year
- Career Level
- Entry Level
- Minimum English Level
- Business Level
- Minimum Japanese Level
- Fluent
- Minimum Education Level
- Bachelor's Degree
- Visa Status
- Japanese national or permission to work in Japan required
Job Description
ROLE: SUPPORT ENGINEER
BAND: E1-E2
Job Overview:
This position is responsible to provide front-end, technical support by providing answers to most product or product line usability or functionality questions
KEY SUCCESS ATTRIBUTES:
• Provide Technical Support for a product or product line
o Receive frontline issues/calls from most customers
o Handle all functionality and usability related issues
o Understand the process on how to progress complex issues towards higher level Engineers for resolution Enhance the customer experience
• Develop skills with products and related technologies to provide quality customer support
• Understand complex product or product line questions, record them accurately, and use the appropriate process to progress issues towards resolution.
• Create/update customer issues.
• Send product solutions to customers.
• Issue closure with verified solutions.
Required Skills
- KEY SUCCESS ATTRIBUTES:
Competency
• Good customer service skills.
• Good communication skills.
• Good analytical skills.
• An ability to coordinate high pressure situations by bringing the appropriate resources to bear (as necessary). - PRE-REQUISITES
Preferred Education
Bachelor's Degree in Computer Science or related field. - Work Experience
The typical candidate will have strong trouble shooting and communication skills, 12 to 36 months of experience in a related field, and/or a commensurate education. The candidate must be proficient with the product or product line they will be supporting.
Company Description
About HCL Enterprise:
HCL is a $5 billion leading global Technology and IT Enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals. The HCL team comprises over 60,000 professionals of diverse nationalities, who operate from 23 countries including over 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in
About HCL Japan
Japan is one of the strategic development markets of HCL and we have a strong presence in Japan thus providing all the advantages expected of a local Japanese vendor with the added benefits of cost merit, international exposure and CMM levels of quality.
Highlights of our Japan operation are:
- Long term relationships with top Japanese companies
- Good understanding of Japanese business processes and practices
- Continuous process improvement & institutionalized learning
- Japan Business Unit (JBU) located in Noida and Chennai; exclusively for Japan with long term commitment to the Japanese market
- Over 1000 engineers working on Japanese projects
- Onsite technical coordination by bilingual engineers and Japanese language experts
- Continuous training programs to impart knowledge of Japanese language & culture
HCL Japan is providing a wide range of services to its Japanese clients through its time tested project management methodology specially designed for this market. Some of areas in which HCL has been working with its clients include product design and development, embedded software, enterprise solutions, application development, management and maintenance, web solutions, and quality consulting.
At HCL Japan, we understand the need to understand and effectively deliver to the Japanese market by addressing the cultural and language diversities. Hence, we operate a specialized business unit called the Japan Business Unit (JBU) which is an organization based in India and part of the entire Japan delivery operations. The JBU handles not only the language and cultural aspect in terms of training engineers, but also plays an extremely pivotal and important role in program management and customer experience.
The Clients
HCL Japan has 25+ running accounts and we work with some of the biggest names in Japan, including NEC (with whom we have a JV since 2005), Konica Minolta, and Kyocera, to name a few.
For more details about HCL Japan, please visit http://www.hcljapan.jp/
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