Technical Assistance Center Engineer (VideoConferencing Prod.)

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Job Information

Recruiter

Vision Consulting Services K.K.

Job ID
187875 
Job Type
Full-time 
Location
Tokyo - 23 Wards 
Salary
6.5 million yen ~ 8 million yen 
Date Refreshed
February 24th, 2010 08:45 

General Requirements

Minimum Experience Level
Over 3 years 
Career Level
Mid Career 
Minimum English Level
Business Level 
Minimum Japanese Level
Native 
Minimum Education Level
Bachelor's Degree 
Visa Status
Japanese national or permission to work in Japan required 

Job Description

Our client seeks a Technical Assistance Center Engineer for Videoconferencing and Mobile video products.

Japanese native equivalency with Business level English.

Education / Experience:


Formal education within electronics, software, LAN/WAN or Information Technology
Extensive knowledge and troubleshooting experience of network protocols, DNS, firewalls, and network
devices.
Experience with Microsoft Server, SQL Server, Exchange Server and LDAP is an advantage.
Experience with Microsoft Office Communication Server and SIP is an advantage.
Ability to understand, learn and use IT-technology
Experience with an Enterprise ticketing system an advantage

High language skill (English) for writing/verbal
Ability to work well in a teamwork environment


Essential Duties and Responsibilities:


Handle trouble reports from CLIENT Partners via telephony and web interface.
Operate a trouble ticket system designed to identify customer service issues.
 Work closely with other parts of the organization such as product experts or R&D for escalation
and assistance.
Regularly update product and network knowledge essential to the role.
Provide remote diagnostics and take corrective action as defined by the Service/Maintenance Agreement

Please contact Vision Consulting Services K.K. for more information on this position.

www.visionconsulting.jp   03-5791-9201

 

 

Company Description

IT Focussed Human Resource Solutions - Based in Tokyo, Japan, Vision Consulting Services K.K. helps your organization build winning teams. We support foreign capitalized IT firms with Tokyo based offices. Our range of HR services include Executive Search, Temporary Staffing and Learning & Development programs. We believe in genuine partnerships where the success of our clients is the key to our continued growth.
Vision Executive Search Recruiting Services

Quality People
Let Vision Consulting find the employees that meet your unique staffing needs. We specialize in finding bi-lingual native Japanese and foreign staff with the right skills for your organization. Candidate search, screening, interviews, background checks, learn more. Vision Consulting is a fully licensed Jinzai Shoukai and Jinzai Haken vendor.

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