Work in Japan for Bilingual Professionals

User Support Engineer / ユーザーサポートエンジニア

Troubleshoot user IT issues

Job Information

Outsourcer: systemsGo Corporation
Job ID: 159141
Division: Technology
Company Type: Small/Medium Company, International Company
Non-Japanese Ratio: Majority Japanese
Job Type: Temp to Perm
Location: Tokyo - 23 Wards
Salary: 4 million yen ~ 5 million yen
Date Refreshed: February 1st, 2012 12:53

General Requirements

Minimum Experience Level: Over 3 years
Career Level: Mid Career
Minimum English Level: Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level: Native
Minimum Education Level: Technical/Vocational College
Visa Status: Japanese national or permission to work in Japan required

Job Description

Provide first and second level user support to users both in Japanese
Answer user requests in a timely and efficient manner with an emphasis on user satisfaction
Troubleshoot issues and escalate to 3rd level when necessary coordinating with global teams
Desktop/laptop, set-up and software installation and management
Participate and contribute to projects merging thousands of users from diverse platforms onto the global standard

Required Skills

Strong experience and knowledge necessary to support desktop level issues
Excellent customer service skills, in person, on the phone and in writing
Proactive attitude toward user support, willing to always improve your knowledge and support style
Conversational level English or higher required along with native Japanese

Company Description

systemsGo provides bilingual IT support services to multinational companies in Japan. We are a rapidly growing Japanese company with an international team and modern office adjacent to Roppongi Hills. We are committed to providing our clients with the best quality services which include IT infrastructure support, systems integration, project management, as well as staffing solutions. Our clients are leading investment banks, law firms and numerous other well-known international firms. We look after our employees; provide many opportunities for career advancement, competitive salaries, and excellent benefits. We are always looking for people with the same commitment to providing quality service, and an enthusiasm to learn and grow.