Support Engineer
Job Information
- Job ID
- 105562
- Job Title
- Support Engineer
- Recruiter
- Adept Group Inc.
- Division
- Radio Access Network / System Optimization
- Company Type
- Small/Medium Company, International Company
- Job Type
- Full-time
- Location
- Tokyo - 23 Wards
- Salary
- Negotiable, based on experience
- Date Refreshed
- October 23rd, 2008 16:45
General Requirements
- Minimum English Level
- Daily Conversation
- Minimum Japanese Level
- Fluent
- Minimum Education Level
- Associate Degree/Diploma
- Visa Status
- Japanese national or permission to work in Japan required
Job Description
Support Engineer
Summary:
The Support Engineer has primary responsibility for the ongoing support of deployed products being utilized at the customer’s network centers.
Responsibilities
* First Line Technical Support for customers (responsive)
* Manage problem reports issued by customer, including accepting PRs, troubleshooting locally and logging into the Support Management System
* Provide feedback to development group and negotiate response time
Confirm the progress of each case
* Confirmation of fixes locally, delivery to customer and closing of open problem reports
* Delivery of new releases to customers
* Periodic visits to each customer (confirmation of customer use of product, and additional needs)
Required Skills
Preferred Knowledge & Experience
* Domain - Deep understanding of the RF engineering domain, with detailed level skills in network design, planning, optimization. Able to work on customer projects as expert deployed resource in customer projects.
* Domain - Understanding of the IT environment within a customer operation, including support procedures, operational procedures and security policies
* Technical - BS in Computer Science or related discipline
* Technical - At least 3 years of experience with RF Engineering
* Communication - Able to convey ideas and concepts in a concise and clear way (verbally and written). Has sound presentation technique, is experienced in giving technical presentations to small audiences, internally and to customers.
* Customers - Demonstrates an ability to gain the trust and confidence of customers. Is able to quickly gain a position of credibility and authority with customers.
Company Description
Adept Group is a Human Capital Consulting firm that was formed by an experienced team to deliver a superior service based on 'people',
'vision' and 'progress'.
We are “Professional Services” firm that provides the most cost effective service and creative solution to your hiring process.
Reliable, efficient, and constantly exploring new methodologies to ultimately save our clients their most precious resource, time.
We are currently open to dynamic individuals interested in joining our team.
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