Work in Japan : Help Desk Team Leader (Financial Services)

Minimum Experience Level

Over 3 years 

Minimum English Level

Business Level 

Minimum Japanese Level

Business Level 

Minimum Education Level

Associate Degree/Diploma 

Visa Status

Japanese national or permission to work in Japan required  

* Helpdesk Supervision
* Plan and implement help desk services, including:
infrastructure (e.g., PCs, telephones), tools, procedure etc.
* Develop Service Level Agreements (SLAs) and track help desk
performance against SLAs
* Prepare reports on help desk performance for client management
* Assist in recruiting help desk staff
* Supervise help desk operations including managing help desk staff
* Mentor and assist junior user support engineers.

* Experience and/or aptitude and strong interest in
* Experience with Windows XP, Windows domain/AD, MS Office
2003 and Outlook/Exchange environments
* Good knowledge of IT Infrastructure, Networking and Systems
* Previous experience with Helpdesk and/or user IT support
* Excellent customer service skills, by telephone and
Desktop Support

systemsGo provides bilingual IT support services to multinational companies in Japan. We are a rapidly growing Japanese company with an international team and modern office adjacent to Roppongi Hills. We are committed to providing our clients with the best quality services which include IT infrastructure support, systems integration, project management, as well as staffing solutions. Our clients are leading investment banks, law firms and numerous other well-known international firms. We look after our employees; provide many opportunities for career advancement, competitive salaries, and excellent benefits. We are always looking for people with the same commitment to providing quality service, and an enthusiasm to learn and grow.

システムズゴーは、国内における大手外資系・日系企業向けに、ITに特化した最先端のサービスをバイリンガルで提供するベンチャー企業です。私達は、六本木ヒルズから徒歩１分のロケーションに位置するモダンなオフィス環境で、国際色豊かなスタッフとともにビジネスの急速な成長を遂げています。
企業における優れたコンピューターシステム環境を構築するため、インフラストラクチャの整備・構築、システムインテグレーション、プロジェクトマネージメント、人材派遣など、様々なIT関連サービスを質の高い水準で提供しています。主なクライアントは、外資系証券会社、銀行、法律事務所など、大手グローバル企業です。
また、システムズゴーでは、能力開発および昇進の機会、福利厚生などに配慮し、社員が安心して仕事に従事できる快適な職場作りに努めています。
私達は、顧客への質の高いサービスの提供と、システムズゴーの更なる成長に貢献できる、チャレンジ精神旺盛な人材を求めています。