Work in Japan : QUALITY ASSURANCE MANAGER (Hotel)14688/FO

Minimum Experience Level

Over 3 years 

Minimum English Level

Business Level 

Minimum Japanese Level

Native 

Minimum Education Level

Associate Degree/Diploma 

Visa Status

Japanese national or permission to work in Japan required  

The Quality Assurance Manager is primarily responsible for ensuring exceptional service delivery in relation to the New Member from the point of sale through to the sale closure, ensuring the New Member leaves the Sales Gallery with any post sale concerns or questions addressed, and that a complete verification and acknowledgement overview of the pertinent facts regarding their membership obligations are fully understood by the New Member, and that the New Member is comfortable with their purchase decision. Other responsibilities include ensuring accurate completion of all company and/or governmental documents governing new memberships including any consumer financing applications and contracts.


1. Conduct ‘post sale procedures’, documentation, follow up training
during the training induction period for all new Sales Executives
2. Conduct on a regular basis ‘ongoing training and updates
sessions’ for all Gallery Sales Associates ensuring they are kept
up to date with new procedures etc
3. Actively monitor that the integrity of the sales presentation is
not compromised, deviated from or distorted, reporting
immediately to the Project Director any incorrect or
inappropriate information that may be being presented whether
through a genuine misunderstanding or otherwise so that the
appropriate corrective and/or disciplinary action is taken.
4. Respond to and manage in a timely manner any Guest concerns or
complaints in conjunction with any relevant departments i.e.
Marketing, Customer Delivery
5. Regularly update the Project Director with any relevant
information and ongoing feedback on the performance and any other
issues concerning the operation and effectiveness of the Quality
Assurance function of the Sales Gallery.

1. Knowledge and application of sales methodology
2. Knowledge of the Hotel/Club product, as well as Rules &
Regulations, reservation guidelines etc
3. Understanding of lender financing facilities
4. A minimum of at one years experience as a Sales Executive,
preferably with a multi-site company offering a Points-Based
Product, in offsite sales distribution outlets
5. Previous experience/exposure to the financial services industry
an advantage

Hudson (NASDAQ: HHGP) is a leading provider of management recruitment, contract professionals and talent management services worldwide. In Japan, Hudson’s specialist teams recruit senior and mid-level executives across industries and functions including Legal, Banking & Financial Services, Manufacturing & Industrial, IT & Telecommunications, Healthcare & Life Sciences, Human Resources, Accounting & Finance, Sales & Marketing, and Supply Chain & Procurement. Hudson aims to lead the industry in the search and assessment skills of our consultants and the quality of our processes, with 4,000 professionals serving clients and candidates in more than 20 countries. More information is available at www.hudson.com.Hudson (NASDAQ: HHGP) is a leading provider of management recruitment, contract professionals and talent management services worldwide. In Japan, Hudson’s specialist teams recruit senior and mid-level executives across industries and functions including Legal, Banking & Financial Services, Manufacturing & Industrial, IT & Telecommunications, Healthcare & Life Sciences, Human Resources, Accounting & Finance, Sales & Marketing, and Supply Chain & Procurement. Hudson aims to lead the industry in the search and assessment skills of our consultants and the quality of our processes, with 4,000 professionals serving clients and candidates in more than 20 countries. More information is available at www.hudson.com.Hudson (NASDAQ: HHGP) is a leading provider of management recruitment, contract professionals and talent management services worldwide. In Japan, Hudson’s specialist teams recruit senior and mid-level executives across industries and functions including Legal, Banking & Financial Services, Manufacturing & Industrial, IT & Telecommunications, Healthcare & Life Sciences, Human Resources, Accounting & Finance, Sales & Marketing, and Supply Chain & Procurement. Hudson aims to lead the industry in the search and assessment skills of our consultants and the quality of our processes, with 4,000 professionals serving clients and candidates in more than 20 countries. More information is available at www.hudson.com.