Duties: Responsible for the overall operation of the Guest Relations Department. Hires the Guest Relations management staff and ensures the department meets company goals within the established customer service and budgetary standards. Sets standards and holds staff accountable for providing exceptional customer service in responsible areas. Coordinates Guest Relations activities and resolves problems arising from guest complaints, reservations, room assignment. Requirements: Minimum three to five (3-5) years management experience in a hotel/resort environment. Hotel management education Excellent verbal and written communication skills in English and Japanese. Strong attention to detail and computer skills. Ability to effectively interact with customers and staff in a professional manner. Excellent organizational, time management and strong analytical and computer skills.

○ 主な業務内容 　＊　ホテル・レストラン担当マネジャーとしての業務全般 　　　　　　　（フレンチレストラン） ○ 待遇・その他 　＊　年収：　年俸制　550万円〜600万円位　（ご経験・スキルに拠り決定） 　＊　勤務時間：　0900 ~ 1730 （標準労働時間/1日7.5時間） 　＊　通勤費月5万円まで全額支給。 　＊　昇給年1回。賞与年2回。 　＊　 各種社会保険完備 　＊　 原則土日休み（月8〜9日休日（年間104日））他、特別休暇10日、年次有給休暇初年度10日、慶弔休暇等。 　＊　 会話、社内公募制度、Eラーニング等の研修あり。 　＊　特典：　従業員食堂の食事無料。自社ホテル宿泊、料飲割引あり。

------------------------------------------------------------------------------- パートナーアカウントマネジャー　/ Partner Account Manager http://www.booking.com ------------------------------------------------------------------------------- Booking.comはオンラインホテル予約業界におけるヨーロッパのマーケットリーダーとして事業を展開しています。 1996年の設立より発展を続け、今では社員数が1,000を数えるまでになりました。ホテル、金融、インターネットテクノロジー、マーケティングビジネスなど多岐に渡る業界での経験を備えたスタッフが活躍しております。 弊社では社員の情熱が私どもの強みであり、成功の源であると考えます。 あなたにとって成功とは、チャレンジし結果を出すことを意味しますか？ またはあなたの個性を発揮できることですか？ 私どもの職場環境は非常にダイナミックでかつ洗練されており、企業文化もオープンで創造的です。また結果に基づく評価制度も深く根付いておいます。もしチームの一員として大きな変化を起こしたいと望むのであれば、是非一度こちらの求人記事をご覧ください。 ▼パートナーアカウントマネジャー　（正社員） 努力と積極性、情熱に満ちた職場をお探しであれば是非ご応募ください。新規顧客の開拓と既存のお客様のマネジメントを担当しますので、優れたオーガナイジング能力、積極的に業務に取り組み決定権を持つ担当者と良好な関係を築く能力が要求されます。 その為、応募にあたっては関連分野における数年の業務経験が必要です。 ホテルの空室を第三者のソース、例えば知名度の高いウェブサイト、サーチエンジン、パートナーの運営するディレクトリーを通して販売して頂きます。 職責： -　　ホテルの予約をする可能性が高いユーザーを抱えるウェブサイトを特定 - 契約交渉と締結：　アフィリエート、ペイパークリック、ウェブ広告、スポンサードコンテンツ - 動向とその効果分析を行い、レポートを提出する - パートナーサイトと良好な関係を築く - ウェブを利用した旅行業界やBOOKING.COMなど、市場動向の分析とレポートの作成 - 主要なディストリビューターを訪問し継続して取引をして頂けるようにする BOOKING.COM is the market leader of online hotel reservations in Europe. Since 1996 our team has expanded to 1000 professionals from hotel, finance, internet technology and marketing businesses and has built a company that provides online hotel reservations in the best possible way. We believe that the passion of our employees is our strength and this is what drives us towards outstanding performance. Does a successful career to you mean challenges, delivering results and winning? Should it be an environment that values your individuality? We offer a dynamic, pleasant and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, Amsterdam roots, commitment to people, and high standards of integrity make BOOKING.COM a great place to work. If you’d like to be part of our team, if you think you can make a difference, have a closer look at this job opening in our office in Tokyo: ▼Partner Account Manager (fulltime) If you are looking for a career opportunity where hard work, initiative and enthusiasm are part of the daily routine, this is the job for you. The role combines both business development and the management of existing distribution accounts requiring excellent organisation skills, the ability to work pro-actively on your own initiative and the ability to establish relationships and influence decision makers at all levels. Therefore several years of relevant work experience is required. The objective of the sales team is to sell hotel stock through 3rd party websites from well known branded sites, search engines and partner based hotel directories. Function description: -　　Identifying websites with potential customers for hotel reservations; -　　Negotiate and making deals by: affiliate model, pay per click models, web advertising and sponsored content; -　　Analyze activities, measure success and report results; -　　Manage relationships with partner sites; -　　Monitor market developments relevant to the travel web industry and BOOKING.COM, research and report on findings; -　　Arrange and attend client meetings with key distributors in order to secure

------------------------------------------------------------------------------- アカウントマネジャー　（日本のホテル担当）/ Account Manager Hotels Japan http://www.booking.com ------------------------------------------------------------------------------- Booking.comはオンラインホテル予約業界におけるヨーロッパのマーケットリーダーとして事業を展開しています。 1996年の設立より発展を続け、今では社員数が1,000を数えるまでになりました。ホテル、金融、インターネットテクノロジー、マーケティングビジネスなど多岐に渡る業界での経験を備えたスタッフが活躍しております。 弊社では社員の情熱が私どもの強みであり、成功の源であると考えます。 あなたにとって成功とは、チャレンジし結果を出すことを意味しますか？ またはあなたの個性を発揮できることですか？ 私どもの職場環境は非常にダイナミックでかつ洗練されており、企業文化もオープンで創造的です。また結果に基づく評価制度も深く根付いておいます。もしチームの一員として大きな変化を起こしたいと望むのであれば、是非一度こちらの求人記事をご覧ください。 ▼アカウントマネジャー　（日本のホテル担当） 正社員として弊社の東京オフィスにて働いて頂きます。（但し、業務の50%は出張となります）　アカウントマネジャーとして担当地域のホテルとの取引をお任せします。主に新規のお客様の開拓となりますので、戦略的な計画を立案し実施に移せることが重要です。業務内容は多岐に渡りますが、下記はその一例です。 職責： -　　戦略的な計画の立案 -　　重要顧客の訪問（ホテル） -　　担当地域の管理 -　　ホテル担当者と良好な関係の構築 -　　クレームや問題の対応 -　　交渉や契約の締結 -　　広告枠などの空き状況の管理とより良いレートでの空室の取得 -　　販売実績などの報告 -　　販売後の顧客サポート -　　システムの利用方法に関するトレーニングの提供 -　　ホテルに対するインターネットを利用したビジネス戦略の説明 -　　トレードフェアの主催と調整 -　　人脈の構築と維持 -　　Booking.comブランドの認知 BOOKING.COM is the market leader of online hotel reservations in Europe. Since 1996 our team has expanded to 1000 professionals from hotel, finance, internet technology and marketing businesses and has built a company that provides online hotel reservations in the best possible way. We believe that the passion of our employees is our strength and this is what drives us towards outstanding performance. Does a successful career to you mean challenges, delivering results and winning? Should it be an environment that values your individuality? We offer a dynamic, pleasant and sophisticated work environment. A culture that is open, innovative and performance orientated. Our scale and scope, Amsterdam roots, commitment to people, and high standards of integrity make BOOKING.COM a great place to work. If you’d like to be part of our team, if you think you can make a difference, have a closer look at this job opening in our office in Tokyo: ▼Account Manager Hotels Japan It is a fulltime position and you will be working from our office in Tokyo (but traveling at least 50% of the time). You will be working as an Account Manager Hotels responsible for an appointed area. The main task will be acquiring new hotels in the regions that need to grow. You create strategic plans, quantity and quality reports. You advise hotels about internet strategies. You provide hotels the training to use our system. You will be reporting to the Area Manager. Function description: -　　Create strategic plans; -　　Visit our important hotels; -　　Responsible for area coverage; -　　Take care of the contacts with hotels; -　　Be a medium for complaints and problems; -　　Take care of negotiations and contracts; -　　Practice allotment management; getting more availability and better rates; -　　Deliver quantity and quality reports; -　　Responsible for after sales; -　　Accompany and train hotels with implementation of system; -　　Advise hotels about internet strategies; -　　Organize and coordinate Tourist Trade Fair visits; -　　Expand and take care of networks; -　　Market our brand name to hotels.

Duties:　　　　 Responsible for checking guests in and out of the Hotel. Issues room keys, pamphlets, discount cards, etc. Works in conjunction with the bell staff to assist guests to their rooms. Answers various questions from guests. Arranges transportation for guests. Computes bills, collects payment and makes change for guests. Arranges for champagne to be sent to rooms when appropriate. Runs various reports on the computer for management. Other duties as assigned. Requirements: Must have excellent communication skills in Japanese and English. Knowledge of using an adding machine and cash register. Ability to understand and carry out instructions Must be able to maintain a professional manner under stress. Must be able to answer questions concerning the Hotel and Tokyo.

ナショナルセールス・オフィス（国内のすべてのホテルをセールスするオフィス）にて、 営業副部長（Associate Director of Sales）を募集します。 職務内容 プレイングマネージャーとして自ら宴会・宿泊を企業に営業し 獲得したビジネスを各ホテルに受け渡す

Duties: responsible to sell guestrooms, meeting rooms, and additional services to companies or groups as needed. soliciting and generating new and repeat business Requirements: - Professional appearance - Excellent social skills, phone etiquette, organization and customer service - Ability to network and represent the hotel

Duties: To ensure all required areas are stocked during service times and rotated as required. To ensure a high standard of personal and general cleanliness and hygiene. To assist, as directed wtih all aspects of the preparation and presentation of food. To assist at special functions and banquets. To provide a high level of customer care and service when delivering and serving internal and external hospitality. To serve alcohole and adhere to all statutory regulations. To assist at service time and promote a customer friendly atmosphere. To handle cash, operate tills and record sales information as required on a daily basis. To report all customers complaints or compliments and take action, where necessary. To report immedicately any incidents of accident, fire, theft, loss, damage, unfit food or other irregularities and take such action as may be appropriate or possible. Requirements: Must have excellent communication skills in English and Japanese. Several years experience in overall Food and Beverage operation is preferable.

Job summary Work Location: Tokyo & Hokkaido Pro-actively identifies Marketing opportunities and creates strategies for promoting client as required. Prepares the annual hotel and resort Marketing Plan in line with the Regional and Hotel Revenue Plan. Ensures that hotel and resort is in line with regional HI Audit requirements at all times Proof reads collateral to ensure the corporate image of the hotel/resort is well maintained. Plans and prepares press events such as press conferences in cooperation with related departments. Writes copies for collateral and other advertising tools. Keeps records and manages all marketing related expenditures and advises cost effective marketing ideas to maximize impact. Ensures all Marketing & Communications sales kits & promotional collateral is updated in line with corporate programs and local initiatives. Ensures all training documentation is properly completed and reported to HR training. Conducts staff performance appraisals & periodical reviews when required Analyzing Information Analyses a complicated situation from various angles, and identifies the problem systematically. Also, applies innovation and proactive means to solve the problem. Planning Creates an action plan considering internal and external stakeholders, and modifies based on current conditions. Commercial Awareness Understands the market trends and that effects the hotel and consequently the department. Results Orientation Whilst working with and encouraging team members, works towards achieving team objectives until achieved. Resilience Works under any condition with effective time management and control of emotions. Decision Making Makes decisions from a range of alternatives after considering internal and external stakeholders, and calculating the risks concerned. Communication Understands underlying messages in what is being communicated. Considers that standpoint and circumstances of the listener, and selects the best communication approach. Developing Relationships Develops relationships with internal and external stakeholders based on cooperation & trust and for mutual benefit. Influence Persuades using various methods in order to achieve desired effect. Adapts approach if necessary in response to the reaction of the audience. People management Delegates fully Grasps correctly both strong and weak points of team members. Promotes team members growth. And develops their capabilities in line with the needs.

To provide effective commercial support to hotels and region operations in order to maximise revenue and profits. To drive the continued development and growth of customer service standards, revenue and profits from all hotels and to deliver client’s mission relating to profit, people, customer and quality. ·Develop the revenue management teams within the region so they are equipped with the skills and knowledge to maximise revenue and profit ·Drive a revenue management culture throughout the region so that all regions of the business identify and maximise on all revenue and profit opportunities ·Implement, maintain and measure operating standards for front office, bedroom reservations and C&B sales ·Ensure professional and efficient utilisation of all systems within the revenue operation, in line with company best practices and standard operating procedures ·Ensure effective informationgathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks ·Pro-actively participate in defining global, area and regional operating practices in order to deliver maximum commercial advantage ·Integrate with other functions to ensure we exceed our customers, owners and shareholder expectations Planning and Organising: Plans effectively within the revenue function and integrates with Sales,Marketing and Distribution plans Management Information: Develops and maintains information systems to provide accurate, relevant and up to date information Customer Relationships: Establishes, enhances and maintains productive, quality working relationships with internal and external customers Team Management, Training and Development: effectively manages the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business Project Development: Carries out and contributes to projects in order to drive knowledge, capability and performance