勤務地 全国カスタマーサポートオフィス（横浜、富山（魚津）、福島（会津若松）、山形（酒田）、三重（四日市）、長崎（諫早）、熊本）のいずれか ※国内転勤の可能性あり 職務内容 ASML社製半導体製造装置（露光装置）の技術的サポートスタッフとして、顧客先に納入した装置の作動状況をモニタリング、修理、保守メンテナンスを行う。１クライアントをチーム制で担当する。 The Customer Support sector is responsible for the delivery; installation, initial training of and maintenance of ASML systems at the customer site, and are responsible for the necessary transfer of knowledge to the customer. Customer Support Engineering is responsible for providing technical support to customers and service engineers within the Customer Support organization. As a Technical Support staff of ASML Company manufactured Semiconductor equipment (Lithography), will support client with equipment installation, operational support, monitoring, repairs/servicing, maintenance. Will be part of onsite team responsible for one client. Duties Nationwide Customer Support Office to any of (Yokohama, Toyama (Uozu), Fukushima (Aidzuwakamatsu), Yamagata (Sakata), Sanjyuu (Yokkaichi), Nagasaki (Ishaya), Kumamoto) ※Possible domestic transfers

勤務地 全国カスタマーサポートオフィス（横浜、富山（魚津）、福島（会津若松）、山形（酒田）、三重（四日市）、長崎（諫早）、熊本）のいずれか ※国内転勤の可能性あり 職務内容 ASML社製半導体製造装置（露光装置）の技術的サポートスタッフとして、顧客先に納入した装置の作動状況をモニタリング、修理、保守メンテナンスを行う。１クライアントをチーム制で担当する。 The Customer Support sector is responsible for the delivery; installation, initial training of and maintenance of ASML systems at the customer site, and are responsible for the necessary transfer of knowledge to the customer. Customer Support Engineering is responsible for providing technical support to customers and service engineers within the Customer Support organization. As a Technical Support staff of ASML Company manufactured Semiconductor equipment (Lithography), will support client with equipment installation, operational support, monitoring, repairs/servicing, maintenance. Will be part of onsite team responsible for one client. Duties Nationwide Customer Support Office to any of (Yokohama, Toyama (Uozu), Fukushima (Aidzuwakamatsu), Yamagata (Sakata), Sanjyuu (Yokkaichi), Nagasaki (Ishaya), Kumamoto) ※Possible domestic transfers

PURPOSE OF THE JOB: We are looking for a Customer Support Operations Manager to ensure adequate execution of Regional Customer Support Operation in order to support customer productivity, improve the performance of the installed base, in line with ASML’s business objectives. SECTOR INFORMATION: The Customer Support sector is responsible for the delivery, installation, initial training of and maintenance of ASML systems at the customer site, and is responsible for the necessary transfer of knowledge to the customer. Customer Support Engineering is responsible for providing technical support to customers and service engineers within the Customer Support organization. ·Management: Ensure adequate staff and productive working conditions within the region by executing the Human Resources policies. Instruct and support the activities and control the Regional Customer Support actions. Appoint workload, set priorities, solve problems and ensure timely and correct deliveries conform planning. ·Customer Support Operation: Mobilize resources to provide service for ASML products and ensure customer satisfaction. Improve communication and performance of the Customer Support organization. Work with ASML customer organization to gather information and ensure Service meets customer requirements. ·Account Support Team: Participate in the Account Support Team organization in order to solve escalated issues in an effective and efficient way. Ensure the conditions to avoid problems and to support the organization to deal with occurring issues effectively. ·Support: Assess customer satisfaction with ASML service levels, products and company performance. Assess customer product and system needs, provide consultation. Plan and negotiate Service contracts with customers to ensure high degree of system performance and reliability. ·Budget: Monitor and manage financial budget and service center costs to ensure cost effective Customer Support operation. ·General: Improve communication and international co-operation. Implement and improve policies, processes, procedures, data base management and administrative control within the region. ·Position in the Organization:The holder of this position reports to Director CS

We are currently looking for a Logistics Manager to manage Logistics team in Japan. Requirements; 1) Minimum 5-8 years of experiencen in complex logistics (air freight) management. 2) Business level or higher English ability is a must as this position directly reports to Singapore. 3) Ability to travel very frequently 4) Industry: Experience in Semiconductor Industry is most preferable, but also the following industry is also good; High-tech, Medical, 3PL. 5) Strong Logistics experience in customer service front and spare parts management is a must (we want someone who is strong in warehousing, local delivery, and order fulfillment. Also, air freight experience is a must. ) 6) Communication skill and inter-personal skill 7) Sales and marketing experience is preferable 8) People Management skill

Responsibilities ·　Act as main logistics interface towards internal Account Team for parts/tools support. ·　Interface with headquarters GLS in the planning and control of inventory (inclusive modifications) for effective replenishment and parts support. Take initiative to escalate on urgent matters were necessary ·　Contribute in the setup and sustaining of an optimal site support infrastructure in warehouse & delivery. ·　Responsible for compliance in quality assurance, import/export controls requirements on site. ·　Interface & manage 3PL-service provider on-site to control the material flows through the warehouse, out to customers and return of defective service materials ·　Manage relationship with 3PL service providers, customs and governmental trade authorities. Drive improvements on site agreed KPIs and manage freight/ duties/taxes transactions. ·　Responsible for generating monthly site KPI reports for the purpose of performance monitoring and costing analysis. ·　Train engineers in the adherence of logistical flows involving engineers handling.

·Implement strategies for current accounts and new business. Assess and analyze local markets and competition. Analyze customer roadmaps and applications to identify how to best align ASML’s products to customers’ needs. Build additional sales tools to support business & best communicate value proposition. ·Tactical Marketing: Presentations on new & current products. Analyze and present Value of Ownership & Value of Technology for customer specific applications. ·Sales Support: Customize product presentations for customer meetings. Provide technical sales support in customer meetings and accompany sales on technical visits. Update / train Sales organization on new / upcoming products. Participate in account teams. ·Business Support: Maintain & develop value models. Update & communicate enhancements to rest of team on routine basis. Assist sales in maintaining forecasts, challenge unforecasted opportunities, and review overall forecast. Assist in establishing ASML’s premium based on competitive position. ·Infrastructure Marketing Support: Develop relationships with local lithography infrastructure. Analyze local lithography trends and impact on ASML strategy. Represent ASML at key local technical conferences. Support Marcom e.g. trade shows, local press, magazine articles, etc. Promote ASML image.

Account Management: Manage customer accounts and coordinate all necessary activities to ensure customer satisfaction and account profitability. Develop and maintain customer relationship to support ASML’s position as the continued vendor of choice. Understand the customers -business, -processes and -key issues. Ensure that ASML’s capabilities are consistent with customer requirements and understood by both parties. Cultivate potential new customers and markets for ASML products. Account Support: Work with Customer Support to contribute to integrated Customer Account Management. Chair and drive ASML Account Team activities. Coordinate and guide activities of all ASML departments as they relate to applicable accounts. Strategy: Contribute to the development and execution of long term and short term sales strategies. Sales Forecast: Routines sales forecast to ASML management. Gather and communicate customer and market information to ASML management and Marketing, to facilitate management decision making on pricing, marketing, etc. Contracts: Negotiate contracts with customers within ASML guidelines. Manage order closure. Administration and Communication: Ensure all quotations orders and all other customer communication to be handled promptly and accurate. Manage quotation- and sales order- processes for the applicable accounts. Monitor administration and follow up. Ensure proper communication on progress, Accounts, customer satisfaction et

Responsibilities ·　Act as main logistics interface towards internal Account Team for parts/tools support. ·　Interface with headquarters GLS in the planning and control of inventory (inclusive modifications) for effective replenishment and parts support. Take initiative to escalate on urgent matters were necessary ·　Contribute in the setup and sustaining of an optimal site support infrastructure in warehouse & delivery. ·　Responsible for compliance in quality assurance, import/export controls requirements on site. ·　Interface & manage 3PL-service provider on-site to control the material flows through the warehouse, out to customers and return of defective service materials ·　Manage relationship with 3PL service providers, customs and governmental trade authorities. Drive improvements on site agreed KPIs and manage freight/ duties/taxes transactions. ·　Responsible for generating monthly site KPI reports for the purpose of performance monitoring and costing analysis. ·　Train engineers in the adherence of logistical flows involving engineers handling.