キャリアクロス外資系求人サイト : バイリンガル向けの求人情報を毎日更新！外資系企業をめざすならキャリアクロス。 http://www.careercross.com/911500.xml Tue, 13 May 2008 19:31:41 +0900 CareerCross Our client is searching for an experienced professional to lead and manage their Japan Service Desk team of currently two people and inspire the team towards high performance. This role will consist of five equal responsibilities including: ITIL Process Management Service Desk Process Management User Administration Incident Management This position is critical to the continuous growth of our client’s Japan office. On the management side, you will be responsible for the hiring and retention of Service desk staff and the evolution of our client’s IT infrastructure. This role will also require travel, both within Japan and to overseas locations. Backup for 2nd level team if available http://www.careercross.com/0095291.html Tue, 13 May 2008 14:17:00 +0900 Active Directoryでのユーザー管理 社内ユーザーサポート －Microsoft Office 2000 / 2003 －Windows 2000 / XP －Adobe製品 －BloombergやReuters、社内システム PCセットアップ 電話等のセットアップ LAN設定 http://www.careercross.com/0095288.html Tue, 13 May 2008 13:57:00 +0900 IT Support Positions will be ・ Helpdesk Support ・ Hardware Support ・ Desktop Support ・ Call Center Operator ・ Internal IT Support 下記のようなサポート職種をご紹介できます。 ・ ITサポート関連職種 ・ ヘルプデスクサポート ・ ハードウェアサポート ・ デスクトップサポート ・ コールセンターオペレーター ・ 社内ITサポート http://www.careercross.com/0095284.html Tue, 13 May 2008 13:16:00 +0900 サポート＆サービス　統括本部　（渋谷） 外資系IT関連企業（セキュリティーソフトベンダー）にて業務拡大のためサポート＆サービス（統括本部）のポジションを募集しています！ 【主な業務内容】 ・トレーニング・人材開発プログラムの査定、準備および実施に関わるアクティビティの管理 ・マネージメントに必要なトレーニング、およびコミュニケーショントレーニングの提案 ・新製品リリースに関連するトレーニングスケジュールの情報提供と、実施までの調整 ・顧客満足度調査に関わるアクティビティの管理 雇用形態：　正社員 勤務地：東京 （渋谷） 給与：４５０万～８００万くらい（前職・経験を考慮いたします） 勤務時間　９時～１８時 休日休暇　完全週休２日制（土／日）、祝日、年末年始、年次有給休暇、私傷病休暇、 メモリアル休暇、夏期休暇、慶弔休暇等 待遇・福利厚生： 年俸改定年１回（１月）、インセンティブ制度、ストックオプション制度、 通勤費全額支給、社会保険完備、契約保養所、契約スポーツクラブ、健康管理制度、 東京電子機械工業健康保険組合加入 資本金：４億８０００万円 日本法人従業員数：約１８０名 この企業は世界的にも有名で、全世界に向けたネットワークセキュリティーソフトウェア及びハードウェア製品の開発、販売、保守サービスの提供を行っている米国系IT関連企業です。社員の人たちも気さくな人たちですのですぐに溶け込める環境です。今後も将来的に成長が見込める魅力的な外資企業です！英語でコミュニケーションができる方はご応募ください！渋谷駅から程近く通勤にも便利で、会社帰りに買い物などもできるのでとても便利なロケーションです。 http://www.careercross.com/0092613.html Mon, 12 May 2008 21:37:00 +0900 仕事内容///////////// 製品(化粧品、医薬部外品、栄養補助食品、一般食品、洗剤、電気用品等)の法的適合性を規格、処方、ラベル表示等の面から確保する。 会社概要/////////// ホームケアなどの家庭用品の輸入および販売。※一部の製品は日本で開発・委託製造。外資系。 　　　　 http://www.careercross.com/0091330.html Mon, 12 May 2008 17:12:00 +0900 仕事内容///////////// 重要顧客/システムで発生したシステム製品の重篤な問題に対して、担当エンジニア及び マネジメントと協力して迅速な解決へと導くエスカレーションマネージャ 会社概要/////////// ＵＮＩＸ用ＤＢ管理ソフトで独走。ビジネスアプリケーションも拡大。　　　　 http://www.careercross.com/0088833.html Mon, 12 May 2008 17:12:00 +0900 The position requires travel to customer locations as well as deliver of product training programs via the internet. To meet this goal, this position must know Thomson Scientific products and understand our user workflow and behavior. This person is also responsible for supporting helpdesk as a product specialist by handling queries from internal/external customers. This person works closely with sales and support employees to maximize the effectiveness of their training activities. This person also provides customers’ input to several departments, among them, Sales and Marketing, Product Development, Project Management, Production, Development & Quality Control, Electronic Product Systems and Customer Services. RESPONSIBILITIES: ・Deliver customer training - in the form of training sessions at customers’ own premises; public training courses; presentations at conferences and similar events; and remotely, for example by WebEx. ・Play a key role to manage and develop the training program for TS products delivered via Online host ・Build relationships with online vendors (Dialog, STN, etc) to collaborate regarding product training event ・Perform product usage consultancy to sales employees periodically and to implement training programs and to increase product awareness through special programs. ・Work closely with sales employees to identify and prioritize training needs and revenue opportunities: to plan appropriate customer training visits and customer training events; to maximize the effectiveness of training activities and to help ensure that the Training and Technical Support team makes a significant positive contribution towards the maintenance and growth of Thomson Scientific revenue. ・Play a positive role in building, maintaining and developing customer relationships especially with end users of TS products/solutions. ・Acquire a detailed in-depth knowledge of Thomson Scientific products and to keep that knowledge up-to-date. Take responsibility for identifying own training and development needs on an on-going basis. ・Prepare or translate training material in Japanese language, both printed and web-based. ・Assist with internal staff training as and when required. ・Prepare schedules, reports and other documentation on activities and customer feedback/intelligence using established formats and procedures. ・Handle helpdesk queries from internal/external customers in line with SLA to improve customer experience with TS. ・By continuously monitoring the level of usage of DWPI at major customers, provide effective training services to the low usage customers and improve the level. Agree with the supervisor on the frequency and the volume of such training sessions and report the results in a monthly report cc to Senior Director of Japan Sales. http://www.careercross.com/0090440.html Mon, 12 May 2008 16:21:00 +0900 The RLF analyst determines the nature and extent of the issue in order to identify the most effective resolution method. The analyst’s primary focus is answering the phone and resolving the issue, while on the call, with total client satisfaction. This function provides resolutions on less complex or less time consuming issues and escalates remaining issues. Additionally, this post will responsible for the coordination of open cases and requests in order to ensure successful resolution and delivery of service. This position also monitors open cases to help ensure that Problem Resolution Function areas are working to resolve cases and updating cases according to predefined criteria as defined in Operational Service Level agreements This position is evaluated based on performance against predetermined CCC metrics. Responsibilities and Duties The RLF is responsible for the initial and primary interface with clients in need of technical, informational, and procedural assistance. Responsibilities include: ・Responds to client phone calls and emails within predefined metrics ・Using a predefined script, records key contact and issue data directly and accurately using the CRM tool ・Performs first level troubleshooting via scripted procedures ・Performs problem diagnosis and resolution while on the call according to predefined metrics and, where possible, utilizing the knowledge base ・Transfers/escalates unresolved cases to the appropriate PRF functional area according to predefined criteria ・For cases transferred/escalated, sets an expectation with clients regarding follow up time based on predefined criteria ・Recognizes high priority situations and takes appropriate escalation action following predefined criteria ・Provide single point of contact for both proactive and reactive case status updates to ensure client satisfaction and issue resolution ・Coordinate issue resolutions to ensure timely distribution of knowledge and positive impact on client satisfaction ・Provide status updates to clients based on issue priority ・Facilitate cooperation among support groups to reduce resolution time and frustration for client ・Ensure that client expectations are in line with current priority of their issue ・Update CRM system with status of cases ・Stay engaged in issue resolution from beginning to end ・Follow up with client to ensure satisfaction on cases resolved by areas outside of the CCC (quality control) ・Other miscellaneous duties as deemed necessary by the CCC Manager http://www.careercross.com/0084579.html Mon, 12 May 2008 16:20:00 +0900 The Customer Success Manager will provide proactive, focused attention to help manage strategic accounts or new partners of the company. The Customer Success Manager is required to determine the tasks and actions associated with customer’s success in their implementation, their overall satisfaction with the company’s products and positive reference-ability. The Customer Success Manager will have the following responsibilities: Develop strategies across a wide range of initiatives to enable optimization of sales Deliver supporting research and analysis, with actionable recommendations and a plan to execute Reach out to customers to introduce product and close sales Proactively manage a group of accounts Driving initiatives designed to add business value, disseminating best practices, fulfilling a trusted advisor role, evangelizing product capabilities and engaging professional services resources as necessary Ensure customers are using the application, are aware of and using new functionality as it’s introduced Provide advice on additional things customer could be doing to gain the most from our application Responsible for driving customer success and user adoption which will ultimately lead to subscription renewals Establish strong relationships with the internal departments; becoming an extension of their business Build and maintain relationships with departments including technology and executive team http://www.careercross.com/0095204.html Mon, 12 May 2008 14:08:00 +0900 The successful candidate will provide 1st and 2nd line helpdesk and desktop support to internal users in a Microsoft-based environment. This will involve answering user calls to the helpdesk hotline, logging tickets, trouble shooting issues by phone, email, remotely or at the deskside to ensure a successful resolution, managing escalation to local or overseas teams, and so on. The successful candidate will also take an active role in projects such as system deployments, vendor liaison and so on, making this role an ideal opportunity to gain a broad range of valuable experience. http://www.careercross.com/0095167.html Mon, 12 May 2008 11:40:00 +0900