IT Service Officer

募集職種

求人ID: 95428
職種タイトル: IT Service Officer
人材紹介会社: MDS グローバル株式会社
部署名: IT
勤務形態: 正社員
勤務地: 東京23区
給与情報: 500万円以上
ボーナス: 固定給+ボーナス
更新日: 2008年11月19日 12:43

応募必要条件

職務経験: 1年以上
英語レベル: 日常会話レベル
日本語レベル: 日常会話レベル
最終学歴: 専門学校卒
現在のビザ: 日本国籍、または日本での就労許可が必要です

募集要項

Member of Asian Regional IT Support Team. Support internal customers. Fixing problems with workstations, laptops, Blackberry's or printers. Occasional application level support. Training, Coaching and proactive customer support for internal customers, ensuring customers receive maximum benefits from systems. Facilitate communications between the local / regional IT Officers, the regional Training team and Global Support teams.

Take up special projects that will improve service levels. Desktop support (including loggin calls). General office infrastructure maintenance and monitoring.

Workstation support (imaging, moves, troubleshooting). Laptop support (moves, sign-in/sign-out, imaging, troubleshooting. Printer setup, testing, maintenance and troubleshooting. Remote working: Blackberry setup & support, SecurID setup. etc.

Activities around Business Recovery. Conference & Training room setup, video conference setup/support, local supplier management. Systems upgrades (including local testing). Account moves/changes. Training for new joiners.

Core Application support. Local testing. Account moves/changes. Training for new joiners. Core Application support.

スキル・資格

Solid experience in supporting Microsoft applications. Sound experience in support of PCs and peripherals. Minimum 2 years of experience as a deskside engineer or in a similar role.

High level of awareness & enthusiasm in learning about new & current technologies. Ability to work under pressure. Excellent customer focus & telephone manners. Team player (including with other regional team members).

Ability to deliver projects & co-ordinate work in a timely fashion. Abilty to follow practices & procedures set out by the team management. MOUS certification or equivalent (required); Good organizational skills.

Good communication skills. Ability to understand business requirements. Flexible approach to work hours; attention to detail, report writing and personal time management. Ability to teach other team members. Troubleshooting and problem resolution skills

会社概要

Staff recruiting for foreign firms in Japan, with an emphasis on IT positions in the financial industry. MDS Global is also a licensed temporary agency.