転職 : Customer Success Manager (LXM-H223360)

職務経験

無し 

英語レベル

流暢 

日本語レベル

流暢 

最終学歴

大学卒： 学士号 

現在のビザ

日本国籍、または日本での就労許可が必要です  

The Customer Success Manager will provide proactive, focused attention to help manage strategic accounts or new partners of the company. The Customer Success Manager is required to determine the tasks and actions associated with customer’s success in their implementation, their overall satisfaction with the company’s products and positive reference-ability.

The Customer Success Manager will have the following responsibilities:

Develop strategies across a wide range of initiatives to enable optimization of sales
Deliver supporting research and analysis, with actionable recommendations and a plan to execute
Reach out to customers to introduce product and close sales
Proactively manage a group of accounts
Driving initiatives designed to add business value, disseminating best practices, fulfilling a trusted advisor role, evangelizing product capabilities and engaging professional services resources as necessary
Ensure customers are using the application, are aware of and using new functionality as it’s introduced
Provide advice on additional things customer could be doing to gain the most from our application
Responsible for driving customer success and user adoption which will ultimately lead to subscription renewals
Establish strong relationships with the internal departments; becoming an extension of their business
Build and maintain relationships with departments including technology and executive team

The successful candidate would likely have following skills:

Knowledge in ERP, CRM, SCM or other application packages
Aggressive and energetic about setting high goals and achieving them
Strong business development and solution selling skills
Compelling ability to communicate technical value propositions
Possess insight into customers’ business needs in order to recommend increased value that they can tap into from related applications or uses
Ability to maintain frequent contact with the customers and serve as an escalation point for issues that impacts their success.
Strong presentation skills and excellent verbal and written communication skills in both English and Japanese

Our client is the market and technology leader in on-demand business services in the software industry. It provides customer relationship management (CRM) service to over 30,000 companies of all sizes and industries worldwide.