転職 : ＩＴ　ヘルプデスク　－　ＩＴ　Helpdesk

職務経験

1年以上 

英語レベル

ビジネス会話レベル 

日本語レベル

ビジネス会話レベル 

最終学歴

学歴不問 

現在のビザ

日本国籍、または日本での就労許可が必要です  

都内外資系金融IT職種への登竜門、ITヘルプデスクであなたのスキルを磨きませんか？
主なお仕事内容は下記になります。詳細はお気軽にお問い合わせ下さい。
* 日本語と英語で、電話やEメール等によって初期ITサポート業務を社内ユーザーに提供。
* 比較的単純なシステムやアプリケーションの障害復旧から、より複雑なIT関連の障害やリクエストの初期対応。
* 未解決の障害やリクエストを他の社内ITグループへエスカレート。
*ユーザー満足度を高める努力をしつつ、場合により多くの問い合わせを短時間で対応。
* 全ての問い合わせをヘルプデスクの問い合わせ管理システムに記録。
* チーム内もしくはユーザー向けのドキュメンテーションの作成と保守。
* 必要に応じてレポート作成に協力。

Job Description
Why don’t you try first step up the ladder of your IT career at one of major financial institutions in Tokyo?
Please refer a brief job description in down below. Please feel free to ask us for more detail information.
* Provides first line technical support to internal clients in Japanese and English languages mostly via phone and e-mail.
* Attempts low level trouble shooting of IT related problems which may range from very straightforward system/application problems through to more complicated issues.
* Escalates unresolved calls to the appropriate internal IT group.
* Responds to a large volume of calls within a short talk time while also providing a high degree of client satisfaction.
* Enters all calls in a Helpdesk call tracking software program.
* Develops and maintain documentation for both technical and user community.
* Participates in periodic department reporting.

* まずはあなたの外資系IT職種を目指す“やる気”です！
* このポジションは技術のスキルよりコミュニケーションスキルの方が重要です。
* ネイティブもしくはビジネスレベルの日本語スキル。
* ビジネスレベルの英語スキル。
* 計画性、まめさ、マルチタスク、柔軟性、チームワークといった自己管理スキル。
* Windows NT、2000、XP、Microsoft Office等のセットアップ方法と使用方法を知っている方。

Qualifications
* The first thing is your “can-do spirit”.
* Communication skill is much more important than technical skill for this position.
* Good self-management skills such as self-planning, organized, multitask, flexibility, team worker and so on.
* Knows how to setup and operate mainly Windows NT, 2000, XP, Microsoft Office.

Language Abilities:

* Native or business level Japanese language skill.
* Business level English language skill.

Applicants MUST have an appropriate Visa allowing them to work normally in Japan.

LINC Media provides vital advice based on watching hundreds of foreign companies try to succeed in Japan. Through extensive research and firsthand experience, our consultants are familiar with the usual mistakes foreign companies make. Our network of foreign and Japanese business executives has seen all sorts of approaches and can offer their collective wisdom to clients.
　
The systems integration division of LINC Media, BiOS was formed in 1998 to provide technical solutions to LINC Media’s investee portfolio companies. The BiOS advantage is our bilingual capability coupled with a long experience in the local market.