Support Engineer

募集職種

求人ID: 105562
職種タイトル: Support Engineer
人材紹介会社: アデプトグループ
部署名: Radio Access Network / System Optimization
会社の種類: 中小企業、　外資系企業
勤務形態: 正社員
勤務地: 東京23区
給与情報: 経験考慮の上、応相談
更新日: 2008年10月23日 16:45

応募必要条件

英語レベル: 日常会話レベル
日本語レベル: 流暢
最終学歴: 短大卒：準学士号
現在のビザ: 日本国籍、または日本での就労許可が必要です

募集要項

Support Engineer

Summary:
The Support Engineer has primary responsibility for the ongoing support of deployed products being utilized at the customer’s network centers.

Responsibilities
* First Line Technical Support for customers (responsive)
* Manage problem reports issued by customer, including accepting PRs, troubleshooting locally and logging into the Support Management System
* Provide feedback to development group and negotiate response time
Confirm the progress of each case
* Confirmation of fixes locally, delivery to customer and closing of open problem reports
* Delivery of new releases to customers
* Periodic visits to each customer (confirmation of customer use of product, and additional needs)

スキル・資格

Preferred Knowledge & Experience
* Domain - Deep understanding of the RF engineering domain, with detailed level skills in network design, planning, optimization. Able to work on customer projects as expert deployed resource in customer projects.

* Domain - Understanding of the IT environment within a customer operation, including support procedures, operational procedures and security policies

* Technical - BS in Computer Science or related discipline

* Technical - At least 3 years of experience with RF Engineering

* Communication - Able to convey ideas and concepts in a concise and clear way (verbally and written). Has sound presentation technique, is experienced in giving technical presentations to small audiences, internally and to customers.

* Customers - Demonstrates an ability to gain the trust and confidence of customers. Is able to quickly gain a position of credibility and authority with customers.

会社概要

Adept Group is a Human Capital Consulting firm that was formed by an experienced team to deliver a superior service based on 'people',
'vision' and 'progress'.

We are “Professional Services” firm that provides the most cost effective service and creative solution to your hiring process.

Reliable, efficient, and constantly exploring new methodologies to ultimately save our clients their most precious resource, time.

We are currently open to dynamic individuals interested in joining our team.