転職 : Customer QA Manager カスタマーQAマネージャ

職務経験

6年以上 

英語レベル

日常会話レベル 

日本語レベル

ネイティブ 

最終学歴

大学卒： 学士号 

現在のビザ

日本国籍、または日本での就労許可が必要です  

顧客の視点に立ち、フィールドにおける品質保証活動のリーダーシップをとる。本社品質保証部、各工場との交渉を通じて最適な問題解決を実践。また、ターゲットとした市場ないしは顧客への積極的な品質保証活動を展開。品質監査、個別問題解決を通じて社内の体質改善を立案、実施する。QAディレクターに直接レポート。

Reporting to: QA Director

Duties:
- Undertake the initiative to solve QA problems from the viewpoint of customers.
- Execute problem solving solutions whilst working closely with the QA Team in HQ and at each customer factory
- Responsible for all QA activities for targeted markets/customers
- Propose and execute plans to solve QA issues

Major Performance Objectives:
- Conduct action planning for issue resolution based on type of quality issues and requirements: Based on customer input or requirements, plan actions for issue resolution, and work with responsible teams to drive completion of each actions.
- Conduct fact finding with the customer for failures and propose appropriate failure analysis procedure: Obtain details of customer problems and propose appropriate failure analysis procedure, and managing progress of failure analysis with reviews of the result and discussion with engineers.
- Conduct review of failure analysis result and propose area of investigation and actions: Based on failure analysis result, work with responsible engineering team to list area of investigation and to have action plan, and drive the actions to correct our issues related, design, FAB, assembly, test and operation.
- Conduct review of FA and corrective action and propose required actions with the customer to contain and prevent the issue: Based on understanding of root cause and corrective action, review impact to the customer and customer production status, provide appropriate actions for the customer to contain and prevent customer to have the same failures continuously.
- Control customer on quality issues and requirements : Obtain and understand customer issues and requirements. Provide appropriate and timely communication with the customer while actions are being taken. Explain, negotiate and convince customer on company conclusion and actions taken, and close issues completely
- Conduct comprehensive review of quality and green requirements: Review customer quality requirements, such as quality programs, reliability requirement, quality standard and environmental requirements, and provide proposal for HQ QA to review. Work with responsible team to have appropriate response to those requirements.

応募資格
- 半導体の品質保証業務ないしはプロセス技術経験が10年以上あること
- 半導体製造工程(ウェハー・組み立て・テスト)の理解があること
- TOEIC 700点以上の英会話交渉能力を有すること
- 信頼性工学の加速モデル、故障物理の理解が有ること
- 半導体不良解析手法、ツールに関する理解があること
- ISO9000、TS16949への理解があること
- 内部工程・工場監査経験を有すること
- プロジェクトリーダー経験
- 顧客との直接のインターフェース経験

Requirements:
- More than 10 years of experience of quality assurance or process engineering experience.
- Understanding of semiconductor processes, wafer fabrication, assembly and test
- Understanding of reliability engineering and failure physics.
- Understanding of semiconductor failure analysis methods and tools.
- ISO9000 and TS16949 certification work experience
- Experience for internal process and factory audit.
- Project leadership experience.
- Direct customer interface experience highly desirable.
- Good English and Japanese communication skills (TOEIC 700 or higher).

TMC Japan is the premier executive search and recruitment company to foreign capital enterprises in Japan. We have established our reputation by having an unmatched knowledge of our clients’ industries and deep and long-standing contacts throughout the technology and finance sectors with qualified bilingual professionals.

Our Commitment
TMC Japan provides a consulting service to qualified bilingual mid- and upper-level technology, finance and consumer professionals seeking to improve their careers and working environments. We advise our candidates on how to better their careers drawing from our many years of experience dealing with foreign-capital companies in Japan.

Your decision to change your job can affect every dimension of your life. That’s why our consultants spend time to understand your needs and your future career expectations. Our consultants are career guidance specialists who often have extensive work experience within their focus areas. We help you connect with the leading companies in your industry.

We maintain relationships with our candidates that last for their entire careers. TMC prides itself on the fact that we help build successful careers.

Technology Professionals
TMC Japan started out more than 5 years ago by focusing on IT recruiting and has since established itself as the Premier Agency in Tokyo in the industry. Most of the consultants within TMC Japan’s IT consulting department are experienced IT professionals themselves, who understand your position and your needs. We have built a reputation upon our professional treatment and of our engineer, sales and marketing candidates.


Back-Office Professionals
All businesses have back offices where the numbers are crunched, the money is counted, the budgets are created and the profits are forecasted. Whether a world leader in technology with over 2000 employees or a gourmet chocolate company with a staff of 20, businesses in Japan that are part of the global economy need bilingual back office personnel to help run their operations.


Our Clients
Finding the best and the brightest bilingual IT, accounting and finance professionals is no easy task. That is why businesses from single office startups to Fortune 500 multi-national corporations have chosen TMC Japan to fulfill their hiring needs.

We work for a group of select organizations that rely on TMC Japan to identify and evaluate some of the strongest talent in the technology, consumer and finance fields in Japan. This network of select clients provides you - the candidate - with some of the best opportunities in today’s market. If you are interested in learning more about some of these companies or if you are actively making that next career move - you need to contact us!

We are committed to providing you - the candidate - with the highest level of professionalism and confidentiality. Once you get to know us, you will have the first hand experience of seeing what separates us from the rest:

A well established and respected position in our marketplace

We will share our knowledge and experience to help you reach your career objectives

Highly skilled management consultants with industry knowledge, coupled with our extensive Executive Search and Recruitment consulting experience

We are a preferred provider with exclusive assignments with the majority of the largest and most respected foreign-capital corporations in the world

We have a history of consistent and successful placements

Ultimately, our success is based on our ability to develop and maintain strong individual relationships with our candidates and clients. We help build relationships by bringing people together!

TMC History:
TMC was founded in 2003 -- in Tokyo -- by Australian and British businessmen Nick Pollock & Karl Caldeira. The founding partners had the following values in common: excellence, integrity, enthusiasm and pursuit of improvement. These core values have contributed to their success.


We maintain relationships with our candidates that last for their entire careers. TMC prides itself in that we help build successful careers.

Your search ends with us!
Nick Pollock, Karl Caldeira (Managing Partners)